drupal edit theme online not working

stany.berden
42 Posts
stany.berden posted this 6 days ago

Dear

When i try to edit the theme in my drupal site, themler wont strart, url keeps loading

http://www.wevoc.be/admin/config/content/themler?theme=Wevoc2020&ver=493&noCache=6953
http://www.wevoc.be/admin/config/content/themler?theme=Wevoc2020&ver=493&noCache=36516

Dear When i try to edit the theme in my drupal site, themler wont strart, url keeps loading http://www.wevoc.be/admin/config/content/themler?theme=Wevoc2020&ver=493&noCache=6953 http://www.wevoc.be/admin/config/content/themler?theme=Wevoc2020&ver=493&noCache=36516
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9 Comments
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Support Team
Support Team posted this 5 days ago

Hello,

Please try these steps:
1. Temporary disable all third-party CMS plugins, components and modules.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache

If this doesn't help, please also try this solution: http://answers.themler.io/articles/65525/themler-themes-issues-drupal

Sincerely,
Nettie

Hello, Please try these steps: 1. Temporary disable all third-party CMS plugins, components and modules. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache If this doesn't help, please also try this solution: http://answers.themler.io/articles/65525/themler-themes-issues-drupal Sincerely, Nettie
stany.berden
42 Posts
stany.berden posted this 4 days ago

Hi

Thx for thye help, but all the steps didt not solve the problem

Hi Thx for thye help, but all the steps didt not solve the problem
Support Team
Support Team posted this 4 days ago

Hello,

What Drupal and Themler theme versions do you have?

Sincerely,
Nettie

Hello, What Drupal and Themler theme versions do you have? Sincerely, Nettie
stany.berden
42 Posts
stany.berden posted this 3 days ago

I updated to the latest version of Themler, Drupal version is 7.69

Kind regards

I updated to the latest version of Themler, Drupal version is 7.69 Kind regards
Support Team
Support Team posted this 3 days ago

Hello,

Please make sure that basic and preview themes are installed and named correctly:
http://answers.themler.io/articles/3727/how-to-install-drupal-theme

Also, please try these steps:
1. Temporary disable all third-party CMS plugins, components and modules.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.

Sincerely,
Nettie

Hello, Please make sure that basic and preview themes are installed and named correctly: http://answers.themler.io/articles/3727/how-to-install-drupal-theme Also, please try these steps: 1. Temporary disable all third-party CMS plugins, components and modules. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie
stany.berden
42 Posts
stany.berden posted this 3 days ago

Can this issue be related to the hosting?

Can this issue be related to the hosting?
Support Team
Support Team posted this 3 days ago

It may if there not enough rights (permissions) for Themler set on the server (by hosting). Or there may be a security add-on installed on the server that may block Themler.
Please, verify with your hosting provider that Themler is granted read and write permissions for required php files.

Gina
Themler Support

It may if there not enough rights (permissions) for Themler set on the server (by hosting). Or there may be a security add-on installed on the server that may block Themler. Please, verify with your hosting provider that Themler is granted read and write permissions for required php files. Gina Themler Support
stany.berden
42 Posts
stany.berden posted this 3 days ago

Can you give me an example of these files, so i can inform my hosting provider

Can you give me an example of these files, so i can inform my hosting provider
Support Team
Support Team posted this 3 days ago

Hello,

Please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:

sites/default/files/
sites/all/modules/
sites/all/themes/

Sincerely,
Nettie

Hello, Please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders: sites/default/files/ sites/all/modules/ sites/all/themes/ Sincerely, Nettie
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