"Oops. You need a WordPress license to save theme"

postbus
3 Posts
postbus posted this 02 September 2015

I've a licence Standard Edition and Themler Business bought at the 4th of august. Now I'm not able to save my designed theme. I've not started the ecommerce option... It's just Wordpress. when I logon to my account I do not see any subscriptions... What do I do wrong?

Peter

I've a licence Standard Edition and Themler Business bought at the 4th of august. Now I'm not able to save my designed theme. I've not started the ecommerce option... It's just Wordpress. when I logon to my account I do not see any subscriptions... What do I do wrong? Peter
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13 Comments
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Support Team
Support Team posted this 03 September 2015

Peter,

Could you please check if your order is complete, as I don't see any approved orders for your account, maybe you have used some other credentials?

Thank you!

Peter, Could you please check if your order is complete, as I don't see any approved orders for your account, maybe you have used some other credentials? Thank you!
postbus
3 Posts
postbus posted this 03 September 2015

I could send you the key I'm using for Artisteer as well? But I'm not sure if this discussion is public or private...

I've tried this;
To activate Themler, please register at http://themler.com/Purchase and then enter your license key at http://themler.com/Purchase

But after entering the key I received the note;
Expires at 7-Sep-2016

With no posibility to register??? I do have an account as you can see by "Postbus".
And I do have a key (I'm using Artisteer for years now)

So what to do next? I've tried all the credentials I could think about... No one is in your system known...

Thank you in advance

Peter

I could send you the key I'm using for Artisteer as well? But I'm not sure if this discussion is public or private... I've tried this; To activate Themler, please register at http://themler.com/Purchase and then enter your license key at http://themler.com/Purchase But after entering the key I received the note; Expires at 7-Sep-2016 With no posibility to register??? I do have an account as you can see by "Postbus". And I do have a key (I'm using Artisteer for years now) So what to do next? I've tried all the credentials I could think about... No one is in your system known... Thank you in advance Peter
jakketto
1 Posts
jakketto posted this 04 September 2015

Hi there,
same issue for me!
I've purchased an Artisteer Standard+themler pro license for 199$ and I use the same email address for themler, but no subscription in Themler appear for me....
Does you need to activate something from your side?

Thanks!

Claudio.

Hi there, same issue for me! I've purchased an Artisteer Standard+themler pro license for 199$ and I use the same email address for themler, but no subscription in Themler appear for me.... Does you need to activate something from your side? Thanks! Claudio.
Support Team
Support Team posted this 07 September 2015

Hi,

@postbus
I do not see any subscription under your account, please make sure that you have pressed the Get button under the desired subscription when entered the Artisteer license key in the Themler purchase page.
Then you will receive the subscription and will be able to save themes.

@Claudio
I see the active subscription under your account, please let us know if the problem still exists.

Sincerely,
Hella
BillionDigital Team

Hi, @postbus I do not see any subscription under your account, please make sure that you have pressed the Get button under the desired subscription when entered the Artisteer license key in the Themler purchase page. Then you will receive the subscription and will be able to save themes. @Claudio I see the active subscription under your account, please let us know if the problem still exists. Sincerely, Hella BillionDigital Team
WebShop
5 Posts
WebShop posted this 22 September 2015

Hi,

Just upgraded to version 96 and the same issue happening here when trying to use Themler in a deployed website. There is an active subscription under my account.

Saving works with the desktop version.
Thanks,
Don

Hi, Just upgraded to version 96 and the same issue happening here when trying to use Themler in a deployed website. There is an active subscription under my account. Saving works with the desktop version. Thanks, Don
Support Team
Support Team posted this 23 September 2015

Hi,

First of all, make sure that you're logged in with your active account when trying to save.
Secondly, make sure that you're using exactly WP CMS, not WooCommerce.

Please let us know the result.

Thanks,
Ivan

Hi, First of all, make sure that you're logged in with your active account when trying to save. Secondly, make sure that you're using exactly WP CMS, not WooCommerce. Please let us know the result. Thanks, Ivan
tfurmato
17 Posts
tfurmato posted this 06 October 2015

Similar here. I've been using my Themler wordpress subscription for over a month now, and all of a sudden I can't save anything cause it gives me that warning... "Oops. You need a WordPress license to save theme"

Similar here. I've been using my Themler wordpress subscription for over a month now, and all of a sudden I can't save anything cause it gives me that warning... "Oops. You need a WordPress license to save theme"
Support Team
Support Team posted this 06 October 2015

Hi,

First of all, make sure that you're not using WooCommerce theme, but pure WordPress.
Secondly, please double check that you're logged in when trying to save.

Please let us know the result.

Thanks,
Ivan

Hi, First of all, make sure that you're not using WooCommerce theme, but pure WordPress. Secondly, please double check that you're logged in when trying to save. Please let us know the result. Thanks, Ivan
radioplay0001
2 Posts
radioplay0001 posted this 11 October 2015

Hi, Not work for export Prestashop theme. Very shit theme edit :S

Hi, Not work for export Prestashop theme. Very shit theme edit :S
radioplay0001
2 Posts
radioplay0001 posted this 11 October 2015

I make my own artwork in Photoshop all this is just a background if software énkészítem why pay for it, you can have so much power if I prepare the themler pay me if you want to use.

I make my own artwork in Photoshop all this is just a background if software énkészítem why pay for it, you can have so much power if I prepare the themler pay me if you want to use.
Support Team
Support Team posted this 12 October 2015

Hi,

There is no export option as you do not have the Themler subscription.
Please let us know if you have any other issues with the application.

Sincerely,
Hella

Hi, There is no export option as you do not have the Themler subscription. Please let us know if you have any other issues with the application. Sincerely, Hella
postbus
3 Posts
postbus posted this 12 October 2015

I'm ok now. I've subscribed. It was nog clear that the option was in the form...
This discussion can be closed.
Thanks.

Peter

I'm ok now. I've subscribed. It was nog clear that the option was in the form... This discussion can be closed. Thanks. Peter
Support Team
Support Team posted this 12 October 2015

Hi,

You're welcome.

Please let us know if you have any further questions.

Thanks,
Ivan

Hi, You're welcome. Please let us know if you have any further questions. Thanks, Ivan
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