Themler support

philippe.pphantom
96 Posts
philippe.pphantom posted this 15 September 2015

hi,

is Themler support still active ?
I am waiting for answers for weeks now.. and my template still don't work with certain condition.
The Themler commitment is 1-2 days.

hi, is Themler support still active ? I am waiting for answers for weeks now.. and my template still don't work with certain condition. The Themler commitment is 1-2 days.

Last edited 15 September 2015 by philippe.pphantom

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Support Team
Support Team posted this 15 September 2015

Hello Philippe,
I suppose you mean the topic http://answers.themler.com/questions/18330/your-product-don-t-work because other topic submitted by you are answered.
I'm very sorry for delay in that topic. We'll try to respond for it as soon as possible.
Thank you for your patience.

Regards,
Aileen

Hello Philippe, I suppose you mean the topic http://answers.themler.com/questions/18330/your-product-don-t-work because other topic submitted by you are answered. I'm very sorry for delay in that topic. We'll try to respond for it as soon as possible. Thank you for your patience. Regards, Aileen
philippe.pphantom
96 Posts
philippe.pphantom posted this 15 September 2015

hi,

yes but a lot of bugs under the same name and really i'm stuck; until now i have not be able to build until only one template with themler ; always a bugs that i can't solve and very long to make a template for simple things.
And all that without documentation, we have to discover all by ourself.
Only one hour for an Artisteer template ....if the future of Artisteer is Themler .. it's not possible ..
But the title is good : your product don't work !

hi, yes but a lot of bugs under the same name and really i'm stuck; until now i have not be able to build until only one template with themler ; always a bugs that i can't solve and very long to make a template for simple things. And all that without documentation, we have to discover all by ourself. Only one hour for an Artisteer template ....if the future of Artisteer is Themler .. it's not possible .. But the title is good : your product don't work !
Support Team
Support Team posted this 16 September 2015

Hello Philippe,
we're working on improvement Themler and related documentation to make it more stable and easy in use.

regards,
Aileen

Hello Philippe, we're working on improvement Themler and related documentation to make it more stable and easy in use. regards, Aileen
Mitch
31 Posts
Mitch posted this 17 February 2016

Why when i install a drupal theme are all the images missing?

Why when i install a drupal theme are all the images missing?
Support Team
Support Team posted this 18 February 2016

Hi,

Could you please create a separate private ticket with more details about the issue.

Sincerely,
Hella

Hi, Could you please create a separate private ticket with more details about the issue. Sincerely, Hella
roballen46
2 Posts
roballen46 posted this 25 July 2016

Hello support: I am new to Themler. I have problem with retaining menus. When I sign back in the menus are gone. I have so many problems to mention. Do you have a themler book are something. I wanted to use this software but it seems to be not ready for the public. Please respond on the progress of the bugs. I want it to work, not a refund.

Hello support: I am new to Themler. I have problem with retaining menus. When I sign back in the menus are gone. I have so many problems to mention. Do you have a themler book are something. I wanted to use this software but it seems to be not ready for the public. Please respond on the progress of the bugs. I want it to work, not a refund.
Support Team
Support Team posted this 26 July 2016

Hi,

Could you please explain each issue in more details. You can create a separate private topic with the access to your site where we could see all the problems.
We would be glad to help you resolve all the issues.

Sincerely,
Hella

Hi, Could you please explain each issue in more details. You can create a separate private topic with the access to your site where we could see all the problems. We would be glad to help you resolve all the issues. Sincerely, Hella
teodora.zaneva
17 Posts
teodora.zaneva posted this 21 June 2017

Hello I made a website and tried to set the the text in the slider in the middle. Every time I open the Website the text is moved.

Unbenannt.PNG
The same in the Slider where I have text with moving effects, it is on a differnet position when I next time open the Website. Do you have any Idea?
Unbenannt2.PNG
!

Thank you in advance

Teodora

Hello I made a website and tried to set the the text in the slider in the middle. Every time I open the Website the text is moved.!Unbenannt.PNG!The same in the Slider where I have text with moving effects, it is on a differnet position when I next time open the Website. Do you have any Idea? !Unbenannt2.PNG!! Thank you in advance Teodora
kheidemann
44 Posts
kheidemann posted this 21 June 2017

Maybe we can get some votes for a proper support system?

http://answers.themler.com/questions/135144/themler-needs-new-support-system

Maybe we can get some votes for a proper support system? http://answers.themler.com/questions/135144/themler-needs-new-support-system
Support Team
Support Team posted this 22 June 2017

teodora.zaneva,

Please create a new private topic with detailed description of the issue, attach the problem theme or provide the access to the CMS admin panel.

Thank you,
Olivia

teodora.zaneva, Please create a new **private** topic with detailed description of the issue, attach the problem theme or provide the access to the CMS admin panel. Thank you, Olivia
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