Can't import themes

Blackbird
2 Posts
Blackbird posted this 25 September 2015

Not a great start! Just purchased Themler pro and cannot import any billion theme! Tried both import zip and direct download. Comes up with error " IMPORT FAILED" We are sorry only Themler themes are supported"
Tried several free ones - different CMS all fail!!

Please help!

Not a great start! Just purchased Themler pro and cannot import any billion theme! Tried both import zip and direct download. Comes up with error " IMPORT FAILED" We are sorry only Themler themes are supported" Tried several free ones - different CMS all fail!! Please help!
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6 Comments
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xammpp
18 Posts
xammpp posted this 25 September 2015

Hello Pal, just wanted to say Welcome to Themler. I might be wrong here but you are importing it the correct way and making sure the theme you are importing is compatible with Themler? lets take Artisteer as an example, to add an Artisteer theme to Themler you have to EXPORT it with the Themler plugin, it isn't compatible straight from a normal Wordpress export or .artx file. So like that, are you perhaps importing it as a normal Wordpress/your cms zip and not the Themler compatible one?

Welcome again!
Jordan.

Hello Pal, just wanted to say Welcome to Themler. I might be wrong here but you are importing it the correct way and making sure the theme you are importing is compatible with Themler? lets take Artisteer as an example, to add an Artisteer theme to Themler you have to EXPORT it with the Themler plugin, it isn't compatible straight from a normal Wordpress export or .artx file. So like that, are you perhaps importing it as a normal Wordpress/your cms zip and not the Themler compatible one? Welcome again! Jordan.
Support Team
Support Team posted this 25 September 2015

Hi,

As I understand, you are importing the Themler theme. Please use the Import from BillionThemes... option. If you have problems with some specific theme, please point to that specific theme.
Let us know if that helps.

Sincerely,
Hella

Hi, As I understand, you are importing the Themler theme. Please use the Import from BillionThemes... option. If you have problems with some specific theme, please point to that specific theme. Let us know if that helps. Sincerely, Hella
Blackbird
2 Posts
Blackbird posted this 25 September 2015

> Hello Pal, just wanted to say Welcome to Themler. I might be wrong here but you are importing it the correct way and making sure the theme you are importing is compatible with Themler? lets take Artisteer as an example, to add an Artisteer theme to Themler you have to EXPORT it with the Themler plugin, it isn't compatible straight from a normal Wordpress export or .artx file. So like that, are you perhaps importing it as a normal Wordpress/your cms zip and not the Themler compatible one?
>
> Welcome again!
> Jordan.

Thanks for getting back. Seems I was doing it wrong. All sorted now and being new to it all I am making some silly basic mistakes but now I can start playing about to get a good feel for it. All good.

> Hello Pal, just wanted to say Welcome to Themler. I might be wrong here but you are importing it the correct way and making sure the theme you are importing is compatible with Themler? lets take Artisteer as an example, to add an Artisteer theme to Themler you have to EXPORT it with the Themler plugin, it isn't compatible straight from a normal Wordpress export or .artx file. So like that, are you perhaps importing it as a normal Wordpress/your cms zip and not the Themler compatible one? > > Welcome again! > Jordan. Thanks for getting back. Seems I was doing it wrong. All sorted now and being new to it all I am making some silly basic mistakes but now I can start playing about to get a good feel for it. All good.
Support Team
Support Team posted this 25 September 2015

You are welcome.
Feel free to contact us in case of any other issue.

Sincerely,
Hella

You are welcome. Feel free to contact us in case of any other issue. Sincerely, Hella
rachelrae31
4 Posts
rachelrae31 posted this 03 January 2017

Hello I am having the same issue. I tried to import a theme originally made with themler desktop and now it will not import. The client wants some changes and I can not make it without importing it. this is my error message.

Import failed We are Sorry, only wordpress themler's themes are supported.

Hello I am having the same issue. I tried to import a theme originally made with themler desktop and now it will not import. The client wants some changes and I can not make it without importing it. this is my error message. Import failed We are Sorry, only wordpress themler's themes are supported.
Support Team
Support Team posted this 06 January 2017

Hello rachelrae31 ,
if you're sure that this is WP then the reason is that the theme was exported without the 'Include Themler...' option. In this case the theme cannot be opened in Themler anymore.

Regards,
Aileen

Hello rachelrae31 , if you're sure that this is WP then the reason is that the theme was exported without the 'Include Themler...' option. In this case the theme cannot be opened in Themler anymore. Regards, Aileen
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