Insufficient Permissions

bsjelin
32 Posts
bsjelin posted this 28 October 2014

Hello - I'm recieving this error message on multiple different servers for Joomla templates and I cant figure it out. Would love to figure this error out before I purchase the program to make sure I can use it.

I've set directory permissions to 777 and that still does not help. I have also had my host look into it and they tell me that everything is fine server side for those directories. Any other ideas?

enter image description here

Hello - I'm recieving this error message on multiple different servers for Joomla templates and I cant figure it out. Would love to figure this error out before I purchase the program to make sure I can use it. I've set directory permissions to 777 and that still does not help. I have also had my host look into it and they tell me that everything is fine server side for those directories. Any other ideas? ![enter image description here][1] [1]: http://s15.postimg.org/llryx7nln/permisosions.png
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bsjelin
32 Posts
bsjelin posted this 28 October 2014

Sorry, forgot to mention that this is using the downloaded version of the template and then trying to edit template from the templates profile.

Sorry, forgot to mention that this is using the downloaded version of the template and then trying to edit template from the templates profile.
Support Team
Support Team posted this 29 October 2014

Hello

You see this message because Themler can't access and rewrite theme files on your server.
Are you sure that files and subfolders in the provided folders have r/w permissions too? This is important.

Please note that 777 permissions are not secure. Please try 765, for example.

Thank you,
Olivia

Hello You see this message because Themler can't access and rewrite theme files on your server. Are you sure that **files** and **subfolders** in the provided folders have r/w permissions too? This is important. Please note that 777 permissions are not secure. Please try 765, for example. Thank you, Olivia
bsjelin
32 Posts
bsjelin posted this 29 October 2014

This is what I have set for ALL folders and files under those directories you mentioned. This should be sufficient, should it not?

This is what I have set for ALL folders and files under those directories you mentioned. This should be sufficient, should it not?
Support Team
Support Team posted this 30 October 2014

Hi Brandon,
It'd be helpful if you could access and check the files and folders permissions on your end. So if possible please provide access to Joomla admin back end. And FTP access to Joomla hosting files. Or if you're working locally please provide TeamViewer access to your computer.
Thank you.

regards,
Aileen

Hi Brandon, It'd be helpful if you could access and check the files and folders permissions on your end. So if possible please provide access to Joomla admin back end. And FTP access to Joomla hosting files. Or if you're working locally please provide TeamViewer access to your computer. Thank you. regards, Aileen
Support Team
Support Team posted this 30 October 2014

UPD: could you please try changing permissions a little:
1. Group permissions - "Write" - disable.
2. enable "Recurse into subdirectories" and keep "Apply to all files and directories".

Please let us know the result.

Thank you,
Olivia

UPD: could you please try changing permissions a little: 1. Group permissions - "Write" - disable. 2. enable "Recurse into subdirectories" and keep "Apply to all files and directories". Please let us know the result. Thank you, Olivia
jcalpena
6 Posts
jcalpena posted this 17 November 2014

Hello, I have installed the new themler template in my site. When I tray to edit I receive the next message.
Insufficient permissions.

The theme cannot be edited. Please make sure that the user and group running web server is granted the appropriate read, write and execute(linux only) permissions on the following folders. As well as read and write permission on the files in these folders:
/public_html/administrator/templates/bluestork
/public_html/templates
/public_html/tmp

The permissions have been checked, all the folders mentioned have 755 and all the files 644, but its imposible to edit the template.

Could you help me about this problem.
Thanks
José Mª

Hello, I have installed the new themler template in my site. When I tray to edit I receive the next message. Insufficient permissions. The theme cannot be edited. Please make sure that the user and group running web server is granted the appropriate read, write and execute(linux only) permissions on the following folders. As well as read and write permission on the files in these folders: /public_html/administrator/templates/bluestork /public_html/templates /public_html/tmp The permissions have been checked, all the folders mentioned have 755 and all the files 644, but its imposible to edit the template. Could you help me about this problem. Thanks José Mª
Support Team
Support Team posted this 17 November 2014

Hello Jose,
please try to follow the last suggestion provided by Olivia:

  1. Group permissions - "Write" - disable.
  2. enable "Recurse into subdirectories" and keep "Apply to all files and directories".

Please let us know the result.

Regards,
Aileen

Hello Jose, please try to follow the last suggestion provided by Olivia: > 1. Group permissions - "Write" - disable. > 2. enable "Recurse into subdirectories" and keep "Apply to all files and directories". Please let us know the result. Regards, Aileen
jcalpena
6 Posts
jcalpena posted this 17 November 2014

I have disable write and execute for files in group, and de user (superuser) can read and write in files.
In folder 755, read, write and execute for de user, and read and execute for group
Seems correctly,

I have disable write and execute for files in group, and de user (superuser) can read and write in files. In folder 755, read, write and execute for de user, and read and execute for group Seems correctly,
Support Team
Support Team posted this 18 November 2014

Hello Brandon,

Does the issue persist after the changes?

Best regards,
Tammy

Hello Brandon, Does the issue persist after the changes? Best regards, Tammy
jcalpena
6 Posts
jcalpena posted this 18 November 2014

Hello Jose,
please try to follow the last suggestion provided by Olivia:

  1. Group permissions - "Write" - disable.
  2. enable "Recurse into subdirectories" and keep "Apply to all files and directories".

Please let us know the result.

Regards,
Aileen

All de folders are correctly with write disable and read and execute enable for group, and read, write and execute for user
(This is mode 755)
And files user read and write and group read. I think this is correct..

> Hello Jose, > please try to follow the last suggestion provided by Olivia: > > > 1. Group permissions - "Write" - disable. > > 2. enable "Recurse into subdirectories" and keep "Apply to all files and directories". > > Please let us know the result. > > Regards, > Aileen All de folders are correctly with write disable and read and execute enable for group, and read, write and execute for user (This is mode 755) And files user read and write and group read. I think this is correct..
Support Team
Support Team posted this 19 November 2014

Hi Jose,
I'm sorry but the last post is not quite clear for me. Do you mean that after setting permissions you still get this error
http://s15.postimg.org/llryx7nln/permisosions.png
?

If so please provide FTP access to your hosting server so we could access your themes folder.

Thanks,
Aileen

Hi Jose, I'm sorry but the last post is not quite clear for me. Do you mean that after setting permissions you still get this error http://s15.postimg.org/llryx7nln/permisosions.png ? If so please provide FTP access to your hosting server so we could access your themes folder. Thanks, Aileen
dpodesta
68 Posts
dpodesta posted this 23 November 2014

Hi

I just installed on a new joomla installation and am getting the error message as well. I have correct permissions in place for files and folders. Not sure what the problem may be.

Insufficient permissions.

The theme cannot be edited. Please make sure that the user and group running web server is granted the appropriate read, write and execute(linux only) permissions on the following folders. As well as read and write permission on the files in these folders:
/home/lwresume/public_html/administrator/templates/isis
/home/lwresume/public_html/templates
/home/lwresume/public_html/tmp

How to do this for MacOS or Linux systems:

login ssh/terminal under privileged user, get sufficient access rights if need using sudo or su to make next changes
cd /home/lwresume/public_html
chmod -R u=rwX,g=rX folder_name
For example: chmod -R u=rwX,g=rX app/code/local
chown -R <user>:<group> folder_name
For example: chown -R apache:apache app/code/local

Note: It is general approach. We would recommend that you ask your hosting administrator to grant access permissions for listed folders and files.

David

Hi I just installed on a new joomla installation and am getting the error message as well. I have correct permissions in place for files and folders. Not sure what the problem may be. Insufficient permissions. The theme cannot be edited. Please make sure that the user and group running web server is granted the appropriate read, write and execute(linux only) permissions on the following folders. As well as read and write permission on the files in these folders: /home/lwresume/public_html/administrator/templates/isis /home/lwresume/public_html/templates /home/lwresume/public_html/tmp How to do this for MacOS or Linux systems: login ssh/terminal under privileged user, get sufficient access rights if need using sudo or su to make next changes cd /home/lwresume/public_html chmod -R u=rwX,g=rX folder_name For example: chmod -R u=rwX,g=rX app/code/local chown -R <user>:<group> folder_name For example: chown -R apache:apache app/code/local Note: It is general approach. We would recommend that you ask your hosting administrator to grant access permissions for listed folders and files. David
Support Team
Support Team posted this 24 November 2014

Hello David,
please provide FTP access to your hosting server so we could access your themes folder.

Thanks,
Aileen

Hello David, please provide FTP access to your hosting server so we could access your themes folder. Thanks, Aileen
bsjelin
32 Posts
bsjelin posted this 01 December 2014

No the issue still persists... Sometimes I get a joomla error that says you are not able to directly access this link, then I get blank pages that load somtimes, and every now and then I get that error posted from the first message.

No the issue still persists... Sometimes I get a joomla error that says you are not able to directly access this link, then I get blank pages that load somtimes, and every now and then I get that error posted from the first message.
bsjelin
32 Posts
bsjelin posted this 01 December 2014

How can I send FTP information over to you privately?

How can I send FTP information over to you privately?
Support Team
Support Team posted this 01 December 2014

Hello Brandon,

Please start a new topic witha short summary of discussion and set it to private status. Then you can provide FTP info in that private topic.

Best regards,
Tammy

Hello Brandon, Please start a new topic witha short summary of discussion and set it to private status. Then you can provide FTP info in that private topic. Best regards, Tammy
webetod
30 Posts
webetod posted this 03 August 2015

Hello. And what to do if a problem occurs in Windows? I can not because of this program is to export the theme = program completely useless. Other programs still somehow works without additional allocation of permits.

enter image description here

Hello. And what to do if a problem occurs in Windows? I can not because of this program is to export the theme = program completely useless. Other programs still somehow works without additional allocation of permits. ![enter image description here][1] [1]: http://s3.postimg.org/5jmix291v/image.png
tonovcp
2 Posts
tonovcp posted this 15 August 2015

Hello. And what to do if a problem occurs in Windows? I can not because of this program is to export the theme = program completely useless. Other programs still somehow works without additional allocation of permits.

![enter image description here][1]

[1]: http://s3.postimg.org/5jmix291v/image.png

Windows here too, same problem, tried to grant permissions to everybody, not working

> Hello. And what to do if a problem occurs in Windows? I can not because of this program is to export the theme = program completely useless. Other programs still somehow works without additional allocation of permits. > > ![enter image description here][1] > > > [1]: http://s3.postimg.org/5jmix291v/image.png Windows here too, same problem, tried to grant permissions to everybody, not working
Support Team
Support Team posted this 16 August 2015

Hello guys,
please try to set the Read and Execute permissions for the "Users" user for the folder C:\ProgramData\Themler\hd_data
This article explains how to change file and folder permissions on Windows:
https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/acl_set_permissions.mspx?mfr=true

Please let us know the results.

Regards,
Aileen

Hello guys, please try to set the Read and Execute permissions for the "Users" user for the folder C:\ProgramData\Themler\hd_data This article explains how to change file and folder permissions on Windows: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/acl_set_permissions.mspx?mfr=true Please let us know the results. Regards, Aileen
Support Team
Support Team posted this 17 August 2015

To alsepl and tonovcp: in case the error persists please submit a new private topic http://answers.billiondigital.com/Topic/Create?private=1 and provide TeamViewer access credentials so our engineers could lo in and investigate the issue.

Regards,
Aileen

To alsepl and tonovcp: in case the error persists please submit a new private topic http://answers.billiondigital.com/Topic/Create?private=1 and provide TeamViewer access credentials so our engineers could lo in and investigate the issue. Regards, Aileen
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