Sorry, an error has occurred. Please clear your browser cache.

Vykusa
12 Posts
Vykusa posted this 05 December 2014

Hello, can not log in to Themler, reports: Sorry, an error has occurred. Please clear your browser cache.

and then: Error.#Request_failed_msg.

Hello, can not log in to Themler, reports: Sorry, an error has occurred. Please clear your browser cache. and then: Error.#Request_failed_msg.
Vote to pay developers attention to this features or issue.
36 Comments
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cookiemovies
1 Posts
cookiemovies posted this 05 December 2014

I´m getting the same error as well. Hope you´ll fix this soon, as I can´t work with Themler now!

I´m getting the same error as well. Hope you´ll fix this soon, as I can´t work with Themler now!
Linkebel
164 Posts
Linkebel posted this 05 December 2014

Hi,

Me too

When I edit themes since themeler it works
But since my hosting it not work, yesterday it worked

Thank you

Hi, Me too When I edit themes since themeler it works But since my hosting it not work, yesterday it worked Thank you
Support Team
Support Team posted this 05 December 2014

Sorry, please try again.

Sorry, please try again.
Linkebel
164 Posts
Linkebel posted this 05 December 2014

Ok

It's good for me.

Thank you.

Ok It's good for me. Thank you.
anneke
104 Posts
anneke posted this 09 January 2015

I've got the same problem right now, what to do?

I've got the same problem right now, what to do?
Support Team
Support Team posted this 09 January 2015

Hi anneke,

Could you please create a separate private topic and provide us with the following information:
- when does the issue happen (on theme opening, saving, etc)?
- where does the issue happen (local/hosted CMS, our Cloud)
- does the issue happen with your edited theme only or with default theme too?

Thank you,
Olivia

Hi anneke, Could you please create a separate private topic and provide us with the following information: - when does the issue happen (on theme opening, saving, etc)? - where does the issue happen (local/hosted CMS, our Cloud) - does the issue happen with your edited theme only or with default theme too? Thank you, Olivia
cevdet fatih şen
2 Posts
cevdet fatih şen posted this 18 March 2015

Hi,

Mm site edit theme buton then not run themler.

Sorry, an error has occurred. Please clear your browser cache.

Browser Crome, Joomla 3.3.6
But Artisteer is very well program. Please help me asap.

Hi, Mm site edit theme buton then not run themler. Sorry, an error has occurred. Please clear your browser cache. Browser Crome, Joomla 3.3.6 But Artisteer is very well program. Please help me asap.
Support Team
Support Team posted this 18 March 2015

Please try to do steps like described in following article:
http://answers.billiondigital.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache

Please try to do steps like described in following article: http://answers.billiondigital.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
jacojashi
52 Posts
jacojashi posted this 18 March 2015

Or use plugin like "Cache Killer" in chrome. Set it to "on" and content is always fresh.

Or use plugin like "Cache Killer" in chrome. Set it to "on" and content is always fresh.
Stagger Lee
1833 Posts
Stagger Lee posted this 05 April 2015

Just had this problem. Check error console in Firefox. It was for me one open script tag and not closed in Settings.

Just had this problem. Check error console in Firefox. It was for me one open script tag and not closed in Settings.
dpodesta
78 Posts
dpodesta posted this 10 June 2015

I've cleared all of my browser cache and still get this error

bdcacheCapture.JPG

I've cleared all of my browser cache and still get this error!bdcacheCapture.JPG!

Last edited 10 June 2015 by dpodesta

Stagger Lee
1833 Posts
Stagger Lee posted this 10 June 2015

I was just reading this topic. Seems as something provoked by their last update. On one website did not have problem, on other have.

Here are JS console error logs:

Navigated to http://localhost/my_site/wp-admin/themes.php?page=theme_editor&theme=my_theme&ver=10
2015-06-10 23:54:57.875 themes.php:1 Document was loaded from Application Cache with manifest http://localhost/my_site/wp-admin/admin-ajax.php?ver=10&action=theme_get_manifest
2015-06-10 23:54:57.876 themes.php:1 Application Cache Checking event
2015-06-10 23:54:59.002 themes.php:1 Application Cache NoUpdate event
2015-06-10 23:55:14.715 VM840 project.php?version=1433972502:1Uncaught SyntaxError: Unexpected token <
2015-06-10 23:55:16.870 start.js?version=3333:17253 templateInfo is not defined.
ReferenceError: templateInfo is not defined
    at Object.getMaxRequestSize (http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502:218:16)
    at Object.DataProviderFacade.getMaxRequestSize (http://localhost/http://themler.com/loader/start.js?version=3333:18351:84)
    at eval (http://localhost/http://themler.com/loader/start.js?version=33333:18602:49)
    at eval (http://localhost/http://themler.com/loader/start.js?version=3333:18912:3)
    at http://cstatic.billiondigital.com/themler/9/start.js:1:4114934


Details:


{
    "onErrorMessage": "Uncaught ReferenceError: templateInfo is not defined
Script:http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502
Line:218
Column:16",
    "isStartupCrash": true,
    "addAdditionalInfoException": {},
    "stringifyError": "Converting circular structure to JSON"
}ErrorUtility.logError @ start.js?version=333:17253ErrorUtility.onError @ start.js?version=dad7dc2576cee07e872390823439eac77d77694a:17076
2015-06-10 23:55:16.877 start.js?version=3333:17151 Cannot read property 'request' of undefined
TypeError: Cannot read property 'request' of undefined
    at Object.ErrorUtility._sendMessage (http://localhost/http://themler.com/loader/start.js?version=3333:17148:30)
    at Object.ErrorUtility.logError (http://localhost/http://themler.com/loader/start.js?version=333:17259:26)
    at ErrorUtility.onError (http://localhost/http://themler.com/loader/start.js?version=333:17076:33)
2015-06-10 23:55:16.877 start.js?version=333:17266 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened.
2015-06-10 23:55:16.878 DataProvider.js?version=1433972502:218 Uncaught ReferenceError: templateInfo is not defined

If I in console click project.php I get this:

<br />
<b>Fatal error</b>:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 65488 bytes) in <b>D:\EasyPHP\data\localweb\my_site\wp-includes\formatting.php</b> on line <b>1265</b><br />

Is it 256 MB not enough ?

I was just reading this topic. Seems as something provoked by their last update. On one website did not have problem, on other have. Here are JS console error logs: Navigated to http://localhost/my_site/wp-admin/themes.php?page=theme_editor&theme=my_theme&ver=10 2015-06-10 23:54:57.875 themes.php:1 Document was loaded from Application Cache with manifest http://localhost/my_site/wp-admin/admin-ajax.php?ver=10&action=theme_get_manifest 2015-06-10 23:54:57.876 themes.php:1 Application Cache Checking event 2015-06-10 23:54:59.002 themes.php:1 Application Cache NoUpdate event 2015-06-10 23:55:14.715 VM840 project.php?version=1433972502:1Uncaught SyntaxError: Unexpected token < 2015-06-10 23:55:16.870 start.js?version=3333:17253 templateInfo is not defined. ReferenceError: templateInfo is not defined at Object.getMaxRequestSize (http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502:218:16) at Object.DataProviderFacade.getMaxRequestSize (http://localhost/http://themler.com/loader/start.js?version=3333:18351:84) at eval (http://localhost/http://themler.com/loader/start.js?version=33333:18602:49) at eval (http://localhost/http://themler.com/loader/start.js?version=3333:18912:3) at http://cstatic.billiondigital.com/themler/9/start.js:1:4114934 Details: { "onErrorMessage": "Uncaught ReferenceError: templateInfo is not defined Script:http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502 Line:218 Column:16", "isStartupCrash": true, "addAdditionalInfoException": {}, "stringifyError": "Converting circular structure to JSON" }ErrorUtility.logError @ start.js?version=333:17253ErrorUtility.onError @ start.js?version=dad7dc2576cee07e872390823439eac77d77694a:17076 2015-06-10 23:55:16.877 start.js?version=3333:17151 Cannot read property 'request' of undefined TypeError: Cannot read property 'request' of undefined at Object.ErrorUtility._sendMessage (http://localhost/http://themler.com/loader/start.js?version=3333:17148:30) at Object.ErrorUtility.logError (http://localhost/http://themler.com/loader/start.js?version=333:17259:26) at ErrorUtility.onError (http://localhost/http://themler.com/loader/start.js?version=333:17076:33) 2015-06-10 23:55:16.877 start.js?version=333:17266 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened. 2015-06-10 23:55:16.878 DataProvider.js?version=1433972502:218 Uncaught ReferenceError: templateInfo is not defined If I in console click project.php I get this: <br /> <b>Fatal error</b>: Allowed memory size of 268435456 bytes exhausted (tried to allocate 65488 bytes) in <b>D:\EasyPHP\data\localweb\my_site\wp-includes\formatting.php</b> on line <b>1265</b><br /> Is it 256 MB not enough ?

Last edited 10 June 2015 by Stagger Lee

Stagger Lee
1833 Posts
Stagger Lee posted this 10 June 2015

Changed all hashes from URL to "333". Dont know if anyone can decode my Themler password from this. Better to be on safe side.

Changed all hashes from URL to "333". Dont know if anyone can decode my Themler password from this. Better to be on safe side.
Stagger Lee
1833 Posts
Stagger Lee posted this 10 June 2015

Maybe it has something to do with new "split terms" between taxonomies 4.2 WP thing to do.
They warn plugin and theme developers that from 4.3 there will be no backward compatibility.

Then, believe project.php has one unexpected ";" at the end of file.

Maybe it has something to do with new "split terms" between taxonomies 4.2 WP thing to do. They warn plugin and theme developers that from 4.3 there will be no backward compatibility. Then, believe project.php has one unexpected ";" at the end of file.

Last edited 10 June 2015 by Stagger Lee

Stagger Lee
1833 Posts
Stagger Lee posted this 11 June 2015

All my other themes are OK, just one shows this error. Cannot compare code in JSON files, it is mess to compare.

All my other themes are OK, just one shows this error. Cannot compare code in JSON files, it is mess to compare.
Support Team
Support Team posted this 11 June 2015

Hello David and Stagger Lee,
please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1
and provide links to your themes or access to CMS admin back end so we could test the themes.
Thank you.

regards,
Aileen

Hello David and Stagger Lee, please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1 and provide links to your themes or access to CMS admin back end so we could test the themes. Thank you. regards, Aileen
Stagger Lee
1833 Posts
Stagger Lee posted this 11 June 2015

I did it already.

I did it already.
AtosApps
5 Posts
AtosApps posted this 14 June 2015

The whole update them, this comes several errors.

The whole update them, this comes several errors.
Support Team
Support Team posted this 15 June 2015

Hi,

Please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1
and provide links to your themes or access to CMS admin back end so we could test the theme.

Thanks,
Ivan

Hi, Please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1 and provide links to your themes or access to CMS admin back end so we could test the theme. Thanks, Ivan
lihiho
9 Posts
lihiho posted this 23 August 2015

Hi,

I had the same problem with windows version.

in my case the reason was not-beeing logged in in Joomla.
After starting Themler I opened the link for joomla in a new window, deleted everything after the administrator/ and then logged in.
I started Themler again - and finally it works.

Greetings
Lisa

Hi, I had the same problem with windows version. in my case the reason was **not-beeing** logged in in Joomla. After starting Themler I opened the link for joomla in a new window, deleted everything after the administrator/ and then logged in. I started Themler again - and finally it works. Greetings Lisa
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