Server unavailable

TantoMarketing 1
2 Posts
TantoMarketing 1 posted this 29 February 2016

Hi! I'm trying for almost two hours to save the changes in the website I'm editing with themler, but it says SERVER UNAVAILABLE and the server seems to work fine. Can this be fixed over here? What should I do to prevent that from happening anymore? Thanks in advance...

Hi! I'm trying for almost two hours to save the changes in the website I'm editing with themler, but it says SERVER UNAVAILABLE and the server seems to work fine. Can this be fixed over here? What should I do to prevent that from happening anymore? Thanks in advance...
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Support Team
Support Team posted this 02 March 2016

Hi,

I'm terribly sorry for the delay. Please let me know if the issue still persists.

Sincerely,
Hella

Hi, I'm terribly sorry for the delay. Please let me know if the issue still persists. Sincerely, Hella
TantoMarketing 1
2 Posts
TantoMarketing 1 posted this 14 March 2016

Hi there,

I wonder if I can get a full refund! Unfortunately, Themler is causing too many issues to my team ; we have decided not to use Themler anymore because it's incredibly slow. It takes ages to save a change!

Best regards,
Alve

Hi there, I wonder if I can get a full refund! Unfortunately, Themler is causing too many issues to my team ; we have decided not to use Themler anymore because it's incredibly slow. It takes ages to save a change! Best regards, Alve
Stagger Lee
1841 Posts
Stagger Lee posted this 14 March 2016

Some possible reason it can be slow. It is rocket fast when I work on it.

  • You edit themes on cloud, Billionthemes servers.
  • Your shared hosting memory limit is just there on border to be not sufficient for Themler.

Some possible reason it can be slow. It is rocket fast when I work on it. - You edit themes on cloud, Billionthemes servers. - Your shared hosting memory limit is just there on border to be not sufficient for Themler.
Support Team
Support Team posted this 15 March 2016

Hi,

Usually we do not provide refunds as we allow the unlimited trial to investigate the application possibilities.
But we would like all our customers to be satisfied so we will investigate why your theme is so slow.
Please try to disable all the plug-ins and components on your site to be sure that no of them are causing the issues.

Sincerely,
Hella

Hi, Usually we do not provide refunds as we allow the unlimited trial to investigate the application possibilities. But we would like all our customers to be satisfied so we will investigate why your theme is so slow. Please try to disable all the plug-ins and components on your site to be sure that no of them are causing the issues. Sincerely, Hella
Support Team
Support Team posted this 16 March 2016

Hi,

Our developers have checked the log files from your account and the problem is in your WP on your hosting. For example, loading the WP Core takes 7 seconds and so on for the other operations on the hosting.

Sincerely,
Hella

Hi, Our developers have checked the log files from your account and the problem is in your WP on your hosting. For example, loading the WP Core takes 7 seconds and so on for the other operations on the hosting. Sincerely, Hella
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