Server Error when export for Joomla

mgarcia
15 Posts
mgarcia posted this 21 June 2016

Hi,
I cant export my template created for Joomla,
I go to File >> Export as Zip >> (Incluye Themler and Content) and it shows "Server Error" when download
I closed and started again and its the same

Captura.PNG

Please help

Hi, I cant export my template created for Joomla, I go to File >> Export as Zip >> (Incluye Themler and Content) and it shows "Server Error" when download I closed and started again and its the same !Captura.PNG! Please help
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11 Comments
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Support Team
Support Team posted this 21 June 2016

Hello,

Could you please try the following:
1. Temporary disable all browser add-ons and try to open anew.
2. Try to open in a different browser (if you use Chrome, try Firefox).
3. Temporary disable antivirus and firewall.
4. Temporqary disable CMS plugins.
5. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
6. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try the following: 1. Temporary disable all browser add-ons and try to open anew. 2. Try to open in a different browser (if you use Chrome, try Firefox). 3. Temporary disable antivirus and firewall. 4. Temporqary disable CMS plugins. 5. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 6. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
kwartnik
5 Posts
kwartnik posted this 25 June 2016

Hello
I have the same problem. When I check "include content" while exporting Joomla template then I see Server error.
Your solution dont work for me.
How to change browser using themler for desktop? Where disable CMS plugins?

Hello I have the same problem. When I check "include content" while exporting Joomla template then I see Server error. Your solution dont work for me. How to change browser using themler for desktop? Where disable CMS plugins?
Support Team
Support Team posted this 27 June 2016

kwartnik,

For Themler desktop please temporary disable antivirus and firewall and let us know if the issue persists.

Sincerely,
Nettie,
BillionDigital Team

**kwartnik**, For Themler desktop please temporary disable antivirus and firewall and let us know if the issue persists. Sincerely, Nettie, BillionDigital Team
kwartnik
5 Posts
kwartnik posted this 28 June 2016

I see this solution with disabling antivirus and that didnt help me. In this solution I readed to disable joomla plugin. But now when I try to open Joomla in Themler I see this: "Sorry an error has occurred. Please clear your browser cache".
Where is the problem?

I see this solution with disabling antivirus and that didnt help me. In this solution I readed to disable joomla plugin. But now when I try to open Joomla in Themler I see this: "Sorry an error has occurred. Please clear your browser cache". Where is the problem?
Support Team
Support Team posted this 30 June 2016

kwartnik,

Could you please create a new private topic and provide temporary access to your website for investigation?

Sincerely,
Nettie,
BillionDigital Team

**kwartnik**, Could you please create a new private topic and provide temporary access to your website for investigation? Sincerely, Nettie, BillionDigital Team
kwartnik
5 Posts
kwartnik posted this 30 June 2016

This problem is in Themler for desktop

This problem is in Themler for desktop
mfarango
4 Posts
mfarango posted this 30 June 2016

This happens also for wordpress... the problem is present also to export in PC version. Now I can't load the template I have tried several themes an this is the error "No se ha podido descomprimir el paquete. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"

This happens also for wordpress... the problem is present also to export in PC version. Now I can't load the template I have tried several themes an this is the error "No se ha podido descomprimir el paquete. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"
Support Team
Support Team posted this 04 July 2016

Hello kwartnik ,
in this case please create new private topic and consider providing TeamViewer or Skype access to yout computer

Regards,
Aileen

Hello **kwartnik** , in this case please create new private topic and consider providing TeamViewer or Skype access to yout computer Regards, Aileen
Support Team
Support Team posted this 04 July 2016

Hello mfarango ,
we need some investigation on your end because the reported issue is not usual. Right now we have no idea about its readon.
Please create new private topic and consider providing TeamViewer access to your computer. It'd be really helpful for us .

regards,
Aileen

Hello **mfarango** , we need some investigation on your end because the reported issue is not usual. Right now we have no idea about its readon. Please create new private topic and consider providing TeamViewer access to your computer. It'd be really helpful for us . regards, Aileen
claudia.zantopp
6 Posts
claudia.zantopp posted this 18 August 2016

I have the same problem, when I try to export my template for Joomla and include the content i get a server error and can not export the zip. If I don't include the content, everything works, but this can't be it! Obviously there are several users suffering from this issue. I am also using the desktop version. Please find a solution as quick as possible.

Regards,
Claudia

I have the same problem, when I try to export my template for Joomla and include the content i get a server error and can not export the zip. If I don't include the content, everything works, but this can't be it! Obviously there are several users suffering from this issue. I am also using the desktop version. Please find a solution as quick as possible. Regards, Claudia
Support Team
Support Team posted this 18 August 2016

Hi Claudia,

We are sorry for the issue. It is fixed and the fix will be included into the next update.

Sincerely,
Nettie,
BillionDigital Team

Hi Claudia, We are sorry for the issue. It is fixed and the fix will be included into the next update. Sincerely, Nettie, BillionDigital Team
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