sorry an error has occured your project wil be restord

tsoutham6
6 Posts
tsoutham6 posted this 11 October 2016

This is happening in loop, what do i do for you to help me fix it?

This is happening in loop, what do i do for you to help me fix it?
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tsoutham6
6 Posts
tsoutham6 posted this 11 October 2016

I have reinstalled and emptied cash

I have reinstalled and emptied cash
Support Team
Support Team posted this 11 October 2016

Hi,

If possible, reinstall the application with removing the CMS data (if you do not have any sites that are critical).
The following suggestions may be also helpful:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

Hi, If possible, reinstall the application with removing the CMS data (if you do not have any sites that are critical). The following suggestions may be also helpful: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Sincerely, Hella
tsoutham6
6 Posts
tsoutham6 posted this 11 October 2016

I dont see debug mode?

I dont see debug mode?
tsoutham6
6 Posts
tsoutham6 posted this 11 October 2016

I dont have the debug dont know what to do.. Just bought this program last week and allready issues.. im not happy

I dont have the debug dont know what to do.. Just bought this program last week and allready issues.. im not happy
Support Team
Support Team posted this 11 October 2016

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
tsoutham6
6 Posts
tsoutham6 posted this 13 October 2016

Well the program stopt working all together now. Have you got any other solutions for me that do fix the problem?

Tamsyn

Well the program stopt working all together now. Have you got any other solutions for me that do fix the problem? Tamsyn
Support Team
Support Team posted this 13 October 2016

Hello Tamsyn,

Do you mean that Themler does not start now or the error appears with any CMS? Could you please try creating a new log file and attach it here?

Sincerely,
Nettie,
BillionDigital Team

Hello Tamsyn, Do you mean that Themler does not start now or the error appears with any CMS? Could you please try creating a new log file and attach it here? Sincerely, Nettie, BillionDigital Team
tsoutham6
6 Posts
tsoutham6 posted this 13 October 2016

i uninstalled it again and deleted everything again and it does seem to be working again, so that good! Is this a problem that happens often?

i uninstalled it again and deleted everything again and it does seem to be working again, so that good! Is this a problem that happens often?
Support Team
Support Team posted this 14 October 2016

Hi,

I'm not sure why this issue happened, but I hope that it won't appear again. Please let us know if the issue continues.

Sincerely,
Hella

Hi, I'm not sure why this issue happened, but I hope that it won't appear again. Please let us know if the issue continues. Sincerely, Hella
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