Magento theme development Issue

gusain.harendra05
4 Posts
gusain.harendra05 posted this 12 October 2016

I try to open Magento with Themler to check how it works. But I am not able to open Magento. I try many times but it is showing an issue.

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 64910709

Magento is a trademark of Magento Inc. Copyright © 2014 Magento Inc.

Could you please review why I am getting the issue and how to resolve it.

I try to open Magento with Themler to check how it works. But I am not able to open Magento. I try many times but it is showing an issue. There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: 64910709 Magento is a trademark of Magento Inc. Copyright © 2014 Magento Inc. Could you please review why I am getting the issue and how to resolve it.
magento desktop cannot-start
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Support Team
Support Team posted this 12 October 2016

Hello,

Are you trying to open Themler for Magento on Themler for Windows, Themler for Mac, or to install Themler theme on your localhost or hosted website? At what step does the issue appear?

Sincerely,
Nettie,
BillionDigital Team

Hello, Are you trying to open Themler for Magento on Themler for Windows, Themler for Mac, or to install Themler theme on your localhost or hosted website? At what step does the issue appear? Sincerely, Nettie, BillionDigital Team
gusain.harendra05
4 Posts
gusain.harendra05 posted this 13 October 2016

I am trying Themler for Windows. I re-install it many times but when I try to open the Magento first time it takes too long time and at the end show error. Execution time is more than 300 Seconds error.

But all other CMS working fine.

I am trying Themler for Windows. I re-install it many times but when I try to open the Magento first time it takes too long time and at the end show error. Execution time is more than 300 Seconds error. But all other CMS working fine.
Support Team
Support Team posted this 13 October 2016

Hello,

Please try temporarily disabling antivirus and firewall, and if the issue persists, while them being disabled, follow these steps:
1. Backup all theme folders somewhere on your computer.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Magento and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try temporarily disabling antivirus and firewall, and if the issue persists, while them being disabled, follow these steps: 1. Backup all theme folders somewhere on your computer. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Magento and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
gusain.harendra05
4 Posts
gusain.harendra05 posted this 13 October 2016

Hi

I try the above step but the issue still exists. It is showing the same issue when I try to open Magento first time.

Fatal error: Maximum execution time of 300 seconds exceeded in C:\ProgramData\Themler\hd_data\common\utility.php on line 35

I am using windows 10.

Hi I try the above step but the issue still exists. It is showing the same issue when I try to open Magento first time. Fatal error: Maximum execution time of 300 seconds exceeded in C:\ProgramData\Themler\hd_data\common\utility.php on line 35 I am using windows 10.
Support Team
Support Team posted this 13 October 2016

Hello,

Does the issue happen with a different CMS (like Wordpress or Joomla)? Could you please provide log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Does the issue happen with a different CMS (like Wordpress or Joomla)? Could you please provide log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team
Inetinvestigator
17 Posts
Inetinvestigator posted this 18 January 2017

i have the same issue with exactly same error messages.
i re-installed many times with the latest themler version from today but it still exists.

i have the same issue with exactly same error messages. i re-installed many times with the latest themler version from today but it still exists.
Support Team
Support Team posted this 18 January 2017

Inetinvestigator,

Could you please let us know if there are any issues with different CMS like Wordpress or Joomla and provide a log file.

Sincerely,
Nettie,
BillionDigital Team

**Inetinvestigator**, Could you please let us know if there are any issues with different CMS like Wordpress or Joomla and provide a log file. Sincerely, Nettie, BillionDigital Team
Inetinvestigator
17 Posts
Inetinvestigator posted this 18 January 2017

solved it by increasing timeout values in Themler/bin/php/php.ini

set

max_execution_time = 3000 (which was 300 before)

max_input_time = 6000 (which was 600 before)

i am pretty shure that smaller/other values could also solve it but i was lazy and just added a zero at each end ;-)

regards

oliver

solved it by increasing timeout values in Themler/bin/php/php.ini set max_execution_time = 3000 (which was 300 before) max_input_time = 6000 (which was 600 before) i am pretty shure that smaller/other values could also solve it but i was lazy and just added a zero at each end ;-) regards oliver
Support Team
Support Team posted this 18 January 2017

Hi Oliver,

Thanks for letting us know. And it can be helpful for other customer with the similar issue.
Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Hi Oliver, Thanks for letting us know. And it can be helpful for other customer with the similar issue. Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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