Error message when importing Artisteer .zip into Themler

22 Posts

hattsho posted this 17 October 2016

See attached file for the error message.

I have Artisteer 4.3.0.60902 version with Themler export capability. When I attempt to import the .zip file the error message pops up and won't let me import.

Please advise the solution.

See attached file for the error message. I have Artisteer 4.3.0.60902 version with Themler export capability. When I attempt to import the .zip file the error message pops up and won't let me import. Please advise the solution.

desktop artisteer-export cannot-import

Import-Error.png

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1 Comments

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Support Team posted this 18 October 2016

Hello,

Did you please check the permissions for the folders mentioned in the error message? If the permissions are correct, please try re-exporting the Artisteer template with the following version:
www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe
And re-import it again. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Did you please check the permissions for the folders mentioned in the error message? If the permissions are correct, please try re-exporting the Artisteer template with the following version: www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe And re-import it again. Please let us know the result. Sincerely, Nettie, BillionDigital Team