Error occured: (status 500)

Support Team posted this 30 November 2016

Hello,

The theme looks correct, I could successfully import the theme and its content.
Please make sure that the user and group running the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:

root/templates
root/plugins
root/tmp

Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, The theme looks correct, I could successfully import the theme and its content. Please make sure that the user and group running the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders: root/templates root/plugins root/tmp Please let us know the result. Sincerely, Nettie, BillionDigital Team

3 Posts

missko77 posted this 01 December 2016

Hi,
I sent your message to my host provider and they replied that they confirm that all permissions on my account are set correctly and that they do not prevent the import of my data.

I even tried to upload content as zip file and after 80% I recieved same message:
Error occured: (status 500)

What else can I try to do?
Thx

Hi, I sent your message to my host provider and they replied that they confirm that all permissions on my account are set correctly and that they do not prevent the import of my data. I even tried to upload content as zip file and after 80% I recieved same message: Error occured: (status 500) What else can I try to do? Thx

Support Team posted this 02 December 2016

Hi,

Please also check that there is no upload size limit, execution size limit and any other size or time limit in the PHP settings as that may also cause the content installation issues.

Sincerely,
Hella

Hi, Please also check that there is no upload size limit, execution size limit and any other size or time limit in the PHP settings as that may also cause the content installation issues. Sincerely, Hella

3 Posts

missko77 posted this 02 December 2016

Hi,
That is the first thing I checked, my upload size is set on 50M in PHP Setings.
As I already sed, I uploaded theme with FileZilla and it was 100% ok, I activated theme and I had no problem, but during content import I have problem.
I realy don´t have an idea what to do next.
THX

Hi, That is the first thing I checked, my upload size is set on 50M in PHP Setings. As I already sed, I uploaded theme with FileZilla and it was 100% ok, I activated theme and I had no problem, but during content import I have problem. I realy don´t have an idea what to do next. THX

Support Team posted this 05 December 2016

Hello,

Please try temporarily disabling third-party plugins and components and let us know if this makes any difference.

Sincerely,
Nettie,
BilionDigital Team

Hello, Please try temporarily disabling third-party plugins and components and let us know if this makes any difference. Sincerely, Nettie, BilionDigital Team

15 Posts

paolo.sabella posted this 28 December 2016

Hi, Im geting message Error occured: (status 500) when I try to import content to my theme.
I uploaded my theme with filezilla.
How can I fix this problem?
Thx

Io riesco a caricare tutto. Quando cerco di importare i contenuti ricevo un errore 500.
Cosa posso fare.
Grazie

> Hi, Im geting message Error occured: (status 500) when I try to import content to my theme. > I uploaded my theme with filezilla. > How can I fix this problem? > Thx Io riesco a caricare tutto. Quando cerco di importare i contenuti ricevo un errore 500. Cosa posso fare. Grazie

errore-server-milbrut.PNG

Support Team posted this 28 December 2016

Hello Paolo,

Did you please check the permissions as indicated in the first post? You may need to contact your hosting provider for this.
Also please let us know if you have temporarily diabled the third-party plugins and components and tried to import content after this.

Sincerely,
Nettie,
BillionDigital Team

Hello Paolo, Did you please check the permissions as indicated in the first post? You may need to contact your hosting provider for this. Also please let us know if you have temporarily diabled the third-party plugins and components and tried to import content after this. Sincerely, Nettie, BillionDigital Team

Last edited 28 December 2016 by Support Team