not able to open any templates for editing

georgevdlee
4 Posts
georgevdlee posted this 05 December 2016

Hello,

I am not able to open any themler templates for editing on all my sites.
When I click on edit the template I get a white window with nothing showing?

This is the same on all the sites with themler (version 349 and also on 355).

Please help me fix this. ?

Extra info:

PHP Built On Linux s207.webhostingserver.nl 2.6.32-673.26.1.lve1.4.15.el6.x86_64 #1 SMP Sun Jul 17 09:01:31 EDT 2016 x86_64
Database Version 5.5.5-10.0.27-MariaDB-cll-lve
Database Collation latin1_swedish_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.28
Web Server Apache
WebServer to PHP Interface litespeed
Joomla! Version Joomla! 3.6.4 Stable [ Noether ] 21-October-2016 16:33 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Hello, I am not able to open any themler templates for editing on all my sites. When I click on edit the template I get a white window with nothing showing? This is the same on all the sites with themler (version 349 and also on 355). Please help me fix this. ? **Extra info:** PHP Built On Linux s207.webhostingserver.nl 2.6.32-673.26.1.lve1.4.15.el6.x86_64 #1 SMP Sun Jul 17 09:01:31 EDT 2016 x86_64 Database Version 5.5.5-10.0.27-MariaDB-cll-lve Database Collation latin1_swedish_ci Database Connection Collation utf8mb4_general_ci PHP Version 5.6.28 Web Server Apache WebServer to PHP Interface litespeed Joomla! Version Joomla! 3.6.4 Stable [ Noether ] 21-October-2016 16:33 GMT Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Joomla cannot-start
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3 Comments
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Support Team
Support Team posted this 05 December 2016

Hello,

Could you please try the following:
1. Temporary disabling all browser add-ons and try to open any of the websites anew.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
4. If the issue persists, please try disabling third-party plugins and components on either of the websites and let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try the following: 1. Temporary disabling all browser add-ons and try to open any of the websites anew. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache 4. If the issue persists, please try disabling third-party plugins and components on either of the websites and let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
georgevdlee
4 Posts
georgevdlee posted this 06 December 2016

Hi,
After clearing the browser cache everything worked again.
Thank you for your support.

Hi, After clearing the browser cache everything worked again. Thank you for your support.
Support Team
Support Team posted this 06 December 2016

You are welcome! Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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