themler desktop not loading

isabeljutras
6 Posts
isabeljutras posted this 14 December 2016

hi,

Themler was working perfectly yesterday.

There were not updates on the computer or anything like that.

This morning, it just won't load. I get a dark chrome page named untitled and nothing more. I rebooted the computer twice, nothing has changed.

I tried to open the debug mode, also won't load.

I really need this to work.

Thanks!

hi, Themler was working perfectly yesterday. There were not updates on the computer or anything like that. This morning, it just won't load. I get a dark chrome page named untitled and nothing more. I rebooted the computer twice, nothing has changed. I tried to open the debug mode, also won't load. I really need this to work. Thanks!
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info1262
6 Posts
info1262 posted this 19 December 2016

Any update on this Themler Support?
A sign of life would be nice.

If you don't know what this issue is just say it. Anything is better than nothing.

Any update on this Themler Support? A sign of life would be nice. If you don't know what this issue is just say it. Anything is better than nothing.
len
138 Posts
len posted this 22 December 2016

My initial fix is no longer working, so I can't get into Themler at all.
The suggestion in other posts is to remove Themler and the data folders then re-install, see below, BUT how do I get all my themes back, do I copy theme folders back in?

In another of the many posts on this subject, it appears that the re-install as below may not be working.

Please follow the steps below:
1. Backup all theme folders somewhere on your computer.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler
4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
Please let us know the result.

My initial fix is no longer working, so I can't get into Themler at all. The suggestion in other posts is to remove Themler and the data folders then re-install, see below, BUT how do I get all my themes back, do I copy theme folders back in? In another of the many posts on this subject, it appears that the re-install as below may not be working. Please follow the steps below: 1. Backup all theme folders somewhere on your computer. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme. Please let us know the result.
len
138 Posts
len posted this 22 December 2016

One other question, can yo also confirm exactly which are the folders with the themes and databases on my PC, is it:
C:\ProgramData\Themler

I need to know URGENTLY please how re-install Themler Desktop without loosing themes, PLEASE respond.
Thanks
LenW

One other question, can yo also confirm exactly which are the folders with the themes and databases on my PC, is it: C:\ProgramData\Themler I need to know URGENTLY please how re-install Themler Desktop without loosing themes, PLEASE respond. Thanks LenW
isabeljutras
6 Posts
isabeljutras posted this 22 December 2016

Hello,

I was also afraid to loose my themes.

I did a copy of the themler folder in C:\Program Files (x86)\Themler (I couldn't find the themes folder)

When I reinstalled themler, I didn't need the copy, my themes were all available again!

Hope it might help!

Hello, I was also afraid to loose my themes. I did a copy of the themler folder in C:\Program Files (x86)\Themler (I couldn't find the themes folder) When I reinstalled themler, I didn't need the copy, my themes were all available again! Hope it might help!
Support Team
Support Team posted this 26 December 2016

Hello guys,
in general we'd recommend that you reinstall Themler Desktop if you have got problems with it under Windows 10. In case it does not help please submit new private topic where describe your problem and attach the log file
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode

regards,
Aileen

Hello guys, in general we'd recommend that you reinstall Themler Desktop if you have got problems with it under Windows 10. In case it does not help please submit new private topic where describe your problem and attach the log file http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode regards, Aileen
Seppe
222 Posts
Seppe posted this 12 January 2017

also almost a week trying to get it back online.
On 2 different devices Themler stopped working and gave my a dark grey screen..

Desktop troubleshooting guide does not give any answer that will fix te problem.

The only workaround on this moment is using the online version, IF you have included themler in your template

also almost a week trying to get it back online. On 2 different devices Themler stopped working and gave my a dark grey screen.. Desktop troubleshooting guide does not give any answer that will fix te problem. The only workaround on this moment is using the online version, IF you have included themler in your template
Support Team
Support Team posted this 13 January 2017

Hello Seppe,
I'm really sorry for delay in responses. It was related to New Year holidays, but now we're all here and happy to help you. In general we're answering withing 1-3 business days, in most cases within the one business day.

I answered in topic http://answers.themler.com/questions/115655/how-to-remove-themler-desktop-version regarding the Themler Desktop issues you reported. Please refer to that topic.

regards,
Aileen

Hello Seppe, I'm really sorry for delay in responses. It was related to New Year holidays, but now we're all here and happy to help you. In general we're answering withing 1-3 business days, in most cases within the one business day. I answered in topic http://answers.themler.com/questions/115655/how-to-remove-themler-desktop-version regarding the Themler Desktop issues you reported. Please refer to that topic. regards, Aileen

Last edited 13 January 2017 by Support Team

tmgarrison
97 Posts
tmgarrison posted this 31 January 2018

Hi Aileen,

Seriously? We need to uninstall then reinstall in order to get it working again?
I've read all the posts in this thread and was just going to wait until someone said they have the answer. Then I got to the end and see we need to reinstall and there is no other answer.

Will it help you if I attach the Diagnostic Tool log?
Or is the situation moot - reinstall or it won't work?

Thanks.
Thomas

Hi Aileen, Seriously? We need to uninstall then reinstall in order to get it working again? I've read all the posts in this thread and was just going to wait until someone said they have the answer. Then I got to the end and see we need to reinstall and there is no other answer. Will it help you if I attach the Diagnostic Tool log? Or is the situation moot - reinstall or it won't work? Thanks. Thomas
Support Team
Support Team posted this 31 January 2018

Hello Thomas,

In many cases complete reinstallation helps. However please make sure to backup the created themes before this. If this does not help, please attach the log file/

Sincerely,
Nettie,
BillionDigital Team

Hello Thomas, In many cases complete reinstallation helps. However please make sure to backup the created themes before this. If this does not help, please attach the log file/ Sincerely, Nettie, BillionDigital Team
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