Template Won't Open

Trial by Fire
2 Posts
Trial by Fire posted this 11 August 2014

Hello. I purchased an Artisteer template but unable to open in Artisteer because the zip download doesn't contain a .artx file within. I am running software version 4.2 so not sure why it will not open.

Hello. I purchased an Artisteer template but unable to open in Artisteer because the zip download doesn't contain a .artx file within. I am running software version 4.2 so not sure why it will not open.

Last edited 20 August 2014 by Support Team

billionthemes artisteer-theme zip theme-extension cannot-open
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Support Team
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Support Team posted this 12 August 2014

Hello,

Please try to rename ZIP into ARTX, e.g. test.zip --> test.artx
IE browsers convert ARTX into ZIP during download so it's necessary to convert it back in order to use in Artisteer. Other browsers do keep the extension ARTX - so please try using FF or Chrome for future.

Best regards,
Tammy

Hello, Please try to rename ZIP into ARTX, e.g. test.zip --> test.artx IE browsers convert ARTX into ZIP during download so it's necessary to convert it back in order to use in Artisteer. Other browsers do keep the extension ARTX - so please try using FF or Chrome for future. Best regards, Tammy
Trial by Fire
2 Posts
Trial by Fire posted this 12 August 2014

That did the trick. I would recommend adding that info on the downloads or simply attaching a ReadMe file. Thanks.

That did the trick. I would recommend adding that info on the downloads or simply attaching a ReadMe file. Thanks.
Support Team
Support Team posted this 12 August 2014

You are welcome! Thanks for the suggestion!
p.s. If you don't mind we'd like to move this thread to public view.

You are welcome! Thanks for the suggestion! p.s. If you don't mind we'd like to move this thread to public view.
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