The program does not export a project to an archive. Gives an error message.

1 Posts

alexeynoskovich posted this 27 December 2016

mac cannot-export

Снимок-экрана-2016-12-28-в-1.18.40.png

Снимок-экрана-2016-12-28-в-1.19.05.png

Снимок-экрана-2016-12-28-в-1.19.14.png

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1 Comments

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Support Team posted this 28 December 2016

Hello,

Could you please try the following:
1. Temporarily disable antivirus and firewall and try to export.
2. Temporarily disable all Safari browser add-ons and try to export.
3. Try to export with the option "Include Content" unchecked.
4. Try to select some other location to save, for example, to Desktop.

Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try the following: 1. Temporarily disable antivirus and firewall and try to export. 2. Temporarily disable all Safari browser add-ons and try to export. 3. Try to export with the option "Include Content" unchecked. 4. Try to select some other location to save, for example, to Desktop. Please let us know the result. Sincerely, Nettie, BillionDigital Team