This company is going to the wall.
I purchased an upgrade to the combined Themler and Artisteer products 15 months ago. I had installed Themler to play with it but had not created any templates. Unfortunately, I suffered a disk crash and lost lots of data and had to rebuild my PC.
I have downloaded the last version that my license fee entitled me to (the year support ended in November) but cannot save any templates as the website says my support has expired and they want me to pay again to use the software I have already bought.
Their latest response stated:
We offer Themler Business subscription for free to Artisteer customers with active Artisteer Standard license. Themler does not use licenses. It works on subscription basis. In order to use Themler the subscription should be either purchased or opened (equivalent of purchasing with 100% discount). This is not automatic process. It's not enough to download Themler or create account. The subscription should be opened manually.
This is not what they say on their webiste at http://www.artisteer.com/?p=themler_faq :
Is Themler a service or a subscription-based product?
Just like Artisteer, Themler is a one time software purchase that includes one year of free upgrades. Please note that this is not a subscription, but we simply don't want to nickel-and-dime you with every upgrade. We remember paying for products and then finding that a new upgrade is available couple months later at an extra cost. In case of Artisteer and Themler we offer free upgrades for a year as a way to assure you that you will not be charged for another upgrade a month after your purchase. In fact, you can use our products for years without purchasing upgrades.
The FAQ states quite clearly that it is a "one time software purchase " and "that this is not a subscription"
Shoddy shoddy work!
This company is going to the wall.
I purchased an upgrade to the combined Themler and Artisteer products 15 months ago. I had installed Themler to play with it but had not created any templates. Unfortunately, I suffered a disk crash and lost lots of data and had to rebuild my PC.
I have downloaded the last version that my license fee entitled me to (the year support ended in November) but cannot save any templates as the website says my support has expired and they want me to pay again to use the software I have already bought.
Their latest response stated:
We offer Themler Business subscription for free to Artisteer customers with active Artisteer Standard license. Themler does not use licenses. It works on subscription basis. In order to use Themler the subscription should be either purchased or opened (equivalent of purchasing with 100% discount). This is not automatic process. It's not enough to download Themler or create account. The subscription should be opened manually.
This is not what they say on their webiste at http://www.artisteer.com/?p=themler_faq :
Is Themler a service or a subscription-based product?
Just like Artisteer, Themler is a one time software purchase that includes one year of free upgrades. Please note that this is not a subscription, but we simply don't want to nickel-and-dime you with every upgrade. We remember paying for products and then finding that a new upgrade is available couple months later at an extra cost. In case of Artisteer and Themler we offer free upgrades for a year as a way to assure you that you will not be charged for another upgrade a month after your purchase. In fact, you can use our products for years without purchasing upgrades.
The FAQ states quite clearly that it is a "one time software purchase " and "that this is not a subscription"
Shoddy shoddy work!
