unable to open old Artisteer template in Aritsteer on Windows 10

Paul Looijestijn
6 Posts
Paul Looijestijn posted this 22 January 2017

Hello,

I am trying to open an old Artisteer project, but unable to do so due to the following error:

"Unable to open file. Path name is not legal. parameter name: Path"

I have tried several locations (Desktop, C:\Data, Network location) and a restart of Windows. But was unable to fix.

Artisteer 4.3.x is running on Windows 10 Pro, 4 GB Ram, Duo processor in VMWare Fusion 8.5.

Please help. It's imparitive to open this project so I can update it to the newest Joomla version, because the site owner had an issue in his CMS... and now the template he is using is corrupted...

Met vriendelijke groet,
Paul Looijestijn

Paul's Computer Services
St. Jozefstraat 3
4759 BC Noordhoek
T: 06 55 86 84 09
E: paul@paulscomputerservices.nl

KvK: 20116490
BTW: NL.184056433.B.01

ING: NL45 INGB 0004 5432 71

Hello, I am trying to open an old Artisteer project, but unable to do so due to the following error: "Unable to open file. Path name is not legal. parameter name: Path" I have tried several locations (Desktop, C:\Data, Network location) and a restart of Windows. But was unable to fix. Artisteer 4.3.x is running on Windows 10 Pro, 4 GB Ram, Duo processor in VMWare Fusion 8.5. Please help. It's imparitive to open this project so I can update it to the newest Joomla version, because the site owner had an issue in his CMS... and now the template he is using is corrupted... Met vriendelijke groet, Paul Looijestijn Paul's Computer Services St. Jozefstraat 3 4759 BC Noordhoek T: 06 55 86 84 09 E: paul@paulscomputerservices.nl KvK: 20116490 BTW: NL.184056433.B.01 ING: NL45 INGB 0004 5432 71
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Support Team
Support Team posted this 22 January 2017

Hello,

Please try this latest Artisteer version:
www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe
If the issue is still present, please contact Artisteer support directly at http://www.artisteer.com/?p=support

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try this latest Artisteer version: www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe If the issue is still present, please contact Artisteer support directly at http://www.artisteer.com/?p=support Sincerely, Nettie, BillionDigital Team
Paul Looijestijn
6 Posts
Paul Looijestijn posted this 22 January 2017

Hello,

Please try this latest Artisteer version:
www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe
If the issue is still present, please contact Artisteer support directly at http://www.artisteer.com/?p=support

Sincerely,
Nettie,
BillionDigital Team

Hello, I am using the most recent version. Downloaded yesterday from the artisteer site.

I have made an logging file and it looks like it's not activated... the activation key I have: 0601-2E5F-3936-39BE-36A1
Please can and will you confirm this is correct. In a minute or so I will add the log file, because I am now typing on a mobile device... :)

> Hello, > > Please try this latest Artisteer version: > www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe > If the issue is still present, please contact Artisteer support directly at http://www.artisteer.com/?p=support > > Sincerely, > Nettie, > BillionDigital Team Hello, I am using the most recent version. Downloaded yesterday from the artisteer site. I have made an logging file and it looks like it's not activated... the activation key I have: 0601-2E5F-3936-39BE-36A1 Please can and will you confirm this is correct. In a minute or so I will add the log file, because I am now typing on a mobile device... :)
Paul Looijestijn
6 Posts
Paul Looijestijn posted this 22 January 2017

Hello,

I send you now the log file I created.

regards, Paul

Hello, I send you now the log file I created. regards, Paul
Artisteer.log.txt
Paul Looijestijn
6 Posts
Paul Looijestijn posted this 22 January 2017

I see now the verspin I downloaded is 4.3.0.60745.... and downloaded it last friday.....

I see now the verspin I downloaded is 4.3.0.60745.... and downloaded it last friday.....
Support Team
Support Team posted this 22 January 2017

Hello,

Please try it with the version we have provided the link to and let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try it with the version we have provided the link to and let us know the result. Sincerely, Nettie, BillionDigital Team
Paul Looijestijn
6 Posts
Paul Looijestijn posted this 22 January 2017

hello,

After a day of struggle with MS Windows 10, I managed to uninstall de "older version" and installed the new version, I still have the same error when trying to open the old project.

hello, After a day of struggle with MS Windows 10, I managed to uninstall de "older version" and installed the new version, I still have the same error when trying to open the old project.
Support Team
Support Team posted this 23 January 2017

Hello,

Please contact Artisteer support directly at http://www.artisteer.com/?p=support and provide them the .artx project you have the issue with.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please contact Artisteer support directly at http://www.artisteer.com/?p=support and provide them the .artx project you have the issue with. Sincerely, Nettie, BillionDigital Team
Paul Looijestijn
6 Posts
Paul Looijestijn posted this 23 January 2017

Dear Nettie,

I have contacted the Artisteer Support team.

Paul

Dear Nettie, I have contacted the Artisteer Support team. Paul
Support Team
Support Team posted this 23 January 2017

Hi Paul,

Ok, thanks for letting us know.

Sicerely,
Nettie,
BillionDigital Team

Hi Paul, Ok, thanks for letting us know. Sicerely, Nettie, BillionDigital Team
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