Can't open my WP theme, get an alert

10 Posts

mail277 posted this 24 January 2017

Hi,
I tried to import/open an older artx theme today. Now I can't open my WP themes anymore. After logging in to WP, I get an alert and then the Themler homepage opens.
Alert screenshot attached.
What can I do?
Thank you!
Sabine

Hi, I tried to import/open an older artx theme today. Now I can't open my WP themes anymore. After logging in to WP, I get an alert and then the Themler homepage opens. Alert screenshot attached. What can I do? Thank you! Sabine

mac cannot-start artisteer-import

Bildschirmfoto-2017-01-24-um-18.05.21.png

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3 Comments

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Support Team posted this 24 January 2017

Hello Sabine,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Wordpress and create a theme.
Please let us know the result.

As for the .artx project - please try this latest update, it is possible to export themes for Themler for Joomla, Wordpress and HTML with this version:
www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe

Sincerely,
Nettie,
BillionDigital Team

Hello Sabine, Please follow the steps below: 1. Backup all theme folders somewhere on your computer. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Wordpress and create a theme. Please let us know the result. As for the .artx project - please try this latest update, it is possible to export themes for Themler for Joomla, Wordpress and HTML with this version: www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe Sincerely, Nettie, BillionDigital Team

10 Posts

mail277 posted this 24 January 2017

Hi Nettie,
I am using Mac OS, same procedure?
Thanks!
Sabine

Hi Nettie, I am using Mac OS, same procedure? Thanks! Sabine

Support Team posted this 25 January 2017

Hello,

The procedure is similar:
1. Backup the themes - they can be accessed in this way: Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS.
2. Completely uninstall Themler.
3. Reboot the computer, then download Themler for Mac the latest version from our website, install it and start a new theme for Themler for Wordpress.

Sincerely,
Nettie,
BillionDigital Team

Hello, The procedure is similar: 1. Backup the themes - they can be accessed in this way: Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS. 2. Completely uninstall Themler. 3. Reboot the computer, then download Themler for Mac the latest version from our website, install it and start a new theme for Themler for Wordpress. Sincerely, Nettie, BillionDigital Team