Refund

jpc
5 Posts
jpc posted this 30 January 2017

Hello, I was an old Artisteer happy customer and thought that Themler was a good evolution.
I'm extremely disapointed with this product:

I have an I7 processor and SSD drive but this program is too slow and do not behave as expected.
Help and videos are very poor

You may already know this comment:
https://mindset180.com/themler-wordpress-templating-from-artisteer-negative-opinion/

I share the same opinion

You are selling a product that cannot be used correctly and I ask a refund
Your demo version may work in HTML but not really in Joomla

I paid for losing time and getting NO result !

JP

Hello, I was an old Artisteer happy customer and thought that Themler was a good evolution. I'm extremely disapointed with this product: I have an I7 processor and SSD drive but this program is too slow and do not behave as expected. Help and videos are very poor You may already know this comment: https://mindset180.com/themler-wordpress-templating-from-artisteer-negative-opinion/ I share the same opinion You are selling a product that cannot be used correctly and I ask a refund Your demo version may work in HTML but not really in Joomla I paid for losing time and getting NO result ! JP
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12 Comments
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Stagger Lee
1837 Posts
Stagger Lee posted this 30 January 2017

Dont come with that bull****.

"I’ve just wasted a good day and a half "

Give some review from User who used it, and learned how to use it, for several weeks.

Dont come with that bull****. **"I’ve just wasted a good day and a half "** Give some review from User who used it, and learned how to use it, for several weeks.
jpc
5 Posts
jpc posted this 31 January 2017

Thanks for your reply
I have been using Artisteer a couple of years ago and it was very easy
I trusted that this new product was at least as easy as the Artisteer
But it does not work and documentation is very poor, I can no longer waste so much time (already spent one week !!!!)
I'm just willing to build my own site and I'm not a professional
I thought that I was buying a good and easy to use program but this is not true
I'm asking for a refund
Thanks

Thanks for your reply I have been using Artisteer a couple of years ago and it was very easy I trusted that this new product was at least as easy as the Artisteer But it does not work and documentation is very poor, I can no longer waste so much time (already spent one week !!!!) I'm just willing to build my own site and I'm not a professional I thought that I was buying a good and easy to use program but this is not true I'm asking for a refund Thanks
Stagger Lee
1837 Posts
Stagger Lee posted this 31 January 2017

It is not easy as Artisteer.
Themler demands CSS/HTML knowledge to know what all options mean. Artisteer did not demand this.

Good luck with refund. Have not anything against it, or you. Just this review is not serious.

It is not easy as Artisteer. Themler demands CSS/HTML knowledge to know what all options mean. Artisteer did not demand this. Good luck with refund. Have not anything against it, or you. Just this review is not serious.
jpc
5 Posts
jpc posted this 31 January 2017

It is not easy as Artisteer.
Themler demands CSS/HTML knowledge to know what all options mean. Artisteer did not demand this.

Good luck with refund. Have not anything against it, or you. Just this review is not serious.

Sorry, but this "most powerful theme designer in the planet" was supposed to be running without CSS/HTML knowledge, as shown in your deceiving videos.

You should warn your customers that they will need CSS/HTML knowledge if they want to use it: I did not see that in your website.

Maybe you could transfer my payment to an Artisteer license ?

Looking forward to your reply

> It is not easy as Artisteer. > Themler demands CSS/HTML knowledge to know what all options mean. Artisteer did not demand this. > > Good luck with refund. Have not anything against it, or you. Just this review is not serious. Sorry, but this "most powerful theme designer in the planet" was supposed to be running without CSS/HTML knowledge, as shown in your deceiving videos. You should warn your customers that they will need CSS/HTML knowledge if they want to use it: I did not see that in your website. Maybe you could transfer my payment to an Artisteer license ? Looking forward to your reply
Stagger Lee
1837 Posts
Stagger Lee posted this 31 January 2017

"most powerful theme designer in the planet" , yes it is true. One experienced User is saying this.
Try Customizr framework, or similar. When you spend theirs handfull of snippets it is the end. No more clicking, use manual coding to continue.

If they said it, then they are lying. I mean can be true, but you multiply your time spent to learn it by 10-100. Much guessing and relying on feeling.
"was supposed to be running without CSS/HTML knowledge"

I am sorry man, I am just User. A dont work for this company. Have to change avatar, maybe it is confusing for some people.

**"most powerful theme designer in the planet"** , yes it is true. One experienced User is saying this. Try Customizr framework, or similar. When you spend theirs handfull of snippets it is the end. No more clicking, use manual coding to continue. If they said it, then they are lying. I mean can be true, but you multiply your time spent to learn it by 10-100. Much guessing and relying on feeling. **"was supposed to be running without CSS/HTML knowledge"** I am sorry man, I am just User. A dont work for this company. Have to change avatar, maybe it is confusing for some people.

Last edited 31 January 2017 by Stagger Lee

Web IT Solutions LLP
378 Posts
Web IT Solutions LLP posted this 09 February 2017

Hello Lee,

Greetings!!!

Consider this below as just complementary discussion not discrimination reply. It's my personal opening which we are placed below as Themler valuable customer :-)

You can check my review for your satisfaction.

I know you are speaking with out thinking dear. Just you should thanks Themler team members for their real efforts and support.

Hope you will realize sooner or later. It's not about took it's about service they are providing to some one what don't know what is ABC's... of Designing.

Sample list of website designed by us using Themler successfully.

http://demo.webnoesys.in
http://Faisalclinic.webnoesys.in ...etc

Regards
Suffian Ahmed
www.webnoesys.in / www.webnoesys.com

Hello Lee, Greetings!!! Consider this below as just complementary discussion not discrimination reply. It's my personal opening which we are placed below as Themler valuable customer :-) You can check my review for your satisfaction. I know you are speaking with out thinking dear. Just you should thanks Themler team members for their real efforts and support. Hope you will realize sooner or later. It's not about took it's about service they are providing to some one what don't know what is ABC's... of Designing. Sample list of website designed by us using Themler successfully. http://demo.webnoesys.in http://Faisalclinic.webnoesys.in ...etc Regards Suffian Ahmed www.webnoesys.in / www.webnoesys.com
jpc
5 Posts
jpc posted this 09 February 2017

Dear all,

I persist and I sign: Themler product is sold as a "code free" template generator and this is a scam.
This product is extremely difficult to use and the result is poor compared to some other free products.
As soon as I decided to switch to another free product, my website was developed very quickly and with understandable and easy to maintain articles.

I'm still waiting for a reaction of some responsible people from the sales team ....

Regards

Dear all, I persist and I sign: Themler product is sold as a "code free" template generator and this is a scam. This product is extremely difficult to use and the result is poor compared to some other free products. As soon as I decided to switch to another free product, my website was developed very quickly and with understandable and easy to maintain articles. I'm still waiting for a reaction of some responsible people from the sales team .... Regards
Support Team
Support Team posted this 15 February 2017

Hello Jean-Pierre,
I'm terribly sorry for delay in response.
Usually we do not offer refunds because we offer an unlimited product trial version to make sure that our customers make an informed purchase decisions, while helping us avoid time and expense of processing refunds.
We recommend that you do not purchase products that do not meet your needs but evaluate the free evaluation version like everyone else.
However, we want all our customers to be happy and we always resolve technical issues promptly. I'd recommend that you submit new private topic where describe your issues and we'll help to solve them.

Regards,
Aileen

Hello Jean-Pierre, I'm terribly sorry for delay in response. Usually we do not offer refunds because we offer an unlimited product trial version to make sure that our customers make an informed purchase decisions, while helping us avoid time and expense of processing refunds. We recommend that you do not purchase products that do not meet your needs but evaluate the free evaluation version like everyone else. However, we want all our customers to be happy and we always resolve technical issues promptly. I'd recommend that you submit new private topic where describe your issues and we'll help to solve them. Regards, Aileen
jpc
5 Posts
jpc posted this 15 February 2017

Dear Aileen

Thanks for your answer, I do appreciate but do not agree.

Your product trial version is not unlimited as you said because we only can save projects in HTML and not with Joomla or WordPress.

I could see that it seems working in HTML and then I purchased the business version, hoping that I could easily develop my website with Joomla...

When I saw how difficult it was with Joomla I still tried during a couple of days and I found out that Themler was behaving in a very unsual and strange way. After one week I switched to some other free Joomla thems and add-ons and could develop our website very easily.

This is the reason why I say that this product is a real scam.

In fact, I was an old Artisteer user and satisfied with it.
As my license was too old, I wanted to purchase a new one for our new site.
I clicked on your advertisement and was automatically redirected to Themler.
I thought it was an evolution of Artisteer and after a short trial (in HTML as it is not possible to save in Joomla in demo mode) I purchased...

Terrible mistake : I lost 1 week and 159 USD !!!

I challenge you to develop quickly something really usable in Joomla as you said in you advertisement !

This is just impossible and for such reason I still claim for a refund.

This is not for the money but for the principle.

Dear Aileen Thanks for your answer, I do appreciate but do not agree. Your product trial version is not unlimited as you said because we only can save projects in HTML and not with Joomla or WordPress. I could see that it seems working in HTML and then I purchased the business version, hoping that I could easily develop my website with Joomla... When I saw how difficult it was with Joomla I still tried during a couple of days and I found out that Themler was behaving in a very unsual and strange way. After one week I switched to some other free Joomla thems and add-ons and could develop our website very easily. This is the reason why I say that this product is a real scam. In fact, I was an old Artisteer user and satisfied with it. As my license was too old, I wanted to purchase a new one for our new site. I clicked on your advertisement and was automatically redirected to Themler. I thought it was an evolution of Artisteer and after a short trial (in HTML as it is not possible to save in Joomla in demo mode) I purchased... Terrible mistake : I lost 1 week and 159 USD !!! I challenge you to develop quickly something really usable in Joomla as you said in you advertisement ! This is just impossible and for such reason I still claim for a refund. This is not for the money but for the principle.
aguilar.cesar
1 Posts
aguilar.cesar posted this 26 November 2018

Hi!

I was wondering if is there any chance to get a refund, honestly its so frustrated to work with this software, I've been trying to do a simple joomla template and its really crazy how difficult is it.

I spent about 5 hours fighting with the top menu because it disappears every time I do any chance in the template, sometimes dissapears in the software and others in the server.
Also I gave up to change the background because I couldn't find how to do it, every time I tried, I just got changed the container background but I wanted to change the canvas (page) background.

I used to work with Artisteer and I really LOVED it now I'm so sad with this software.

Hi! I was wondering if is there any chance to get a refund, honestly its so frustrated to work with this software, I've been trying to do a simple joomla template and its really crazy how difficult is it. I spent about 5 hours fighting with the top menu because it disappears every time I do any chance in the template, sometimes dissapears in the software and others in the server. Also I gave up to change the background because I couldn't find how to do it, every time I tried, I just got changed the container background but I wanted to change the canvas (page) background. I used to work with Artisteer and I really LOVED it now I'm so sad with this software.
patricia68
2 Posts
patricia68 posted this 3 weeks ago

Thanks for your reply
I have been using Artisteer a couple of years ago and it was very easy
I trusted that this new product was at least as easy as the Artisteer
But it does not work and documentation is very poor, I can no longer waste so much time (already spent one week !!!!)
I'm just willing to build my own site and I'm not a professional
I thought that I was buying a good and easy to use program but this is not true
I'm asking for a refund
Thanks

I Love Artisteer I've been using it since 2018 and never had a problem until I tried to export and huge site with it and it crashes with the xml. But, I was under the impression the Artisteer Themes could be exported into Themler, and find out they cannot. Then I find out I am subscribed to a service and not purchased the actual software and has an expiration date??? I will get a refund if I have to do a charge back with my bank. This is a faulty way to get people to purchase something and it's not at all working as described, and or advertised.

> Thanks for your reply > I have been using Artisteer a couple of years ago and it was very easy > I trusted that this new product was at least as easy as the Artisteer > But it does not work and documentation is very poor, I can no longer waste so much time (already spent one week !!!!) > I'm just willing to build my own site and I'm not a professional > I thought that I was buying a good and easy to use program but this is not true > I'm asking for a refund > Thanks I **Love Artisteer I've been using it since 2018** and never had a problem until I tried to export and huge site with it and it crashes with the xml. But, I was under the impression the Artisteer Themes could be exported into Themler, and find out they cannot. Then I find out I am subscribed to a service and not purchased the actual software and has an expiration date??? **I will get a refund if I have to do a charge back with my bank**. This is a faulty way to get people to purchase something and it's not at all working as described, and or advertised.
Support Team
Support Team posted this 3 weeks ago

Hello,

Artisteer themes can be exported to Themler from the latest Artisteer version.
We have answered you in the other topic with the instructions.

Sincerely,
Nettie

Hello, Artisteer themes can be exported to Themler from the latest Artisteer version. We have answered you in the other topic with the instructions. Sincerely, Nettie
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