How to start themler at all

Hi,

Themler requires browser to work. Please consider installing Chrome browser to check if it works better. Also try these suggestions:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

here the test result

Hi Peter,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

now Themler started and I will do some tests.

By the way- is it possible to import an Artisteer (4.3) Project with a file.artx ?

Thank you very much.

Peter

Hello Peter,

Please try this latest Artisteer update, it is possible to export themes for Themler for Joomla, Wordpress and HTML with this version - there is a special "Themler" export type in the Export tab in Artisteer:
www.artisteer.com/media/p4/files/Artisteer.4.3.0.60928.exe
Then import the theme in Themler via File tab >> Import from Zip.

Sincerely,
Nettie,
BillionDigital Team

Hello Nettie,

yes, the export of artx-files also works, but modifying the imported theme is tricky - details later.

Starting Themler again by clicking the icon not opens the normal workspace but a webpage to select a Themler-Version,
like Wordpress, Drupal ... and HTML (free).

Only clicking on "HTML" leads to the workspace, where new themes or those ones stored can be edited.
This seems not to be ok, since I have purchased Themler.

Regards

Peter

Hi Peter,

Did you reboot after Themler reinstallation? If not, please try to reboot and let us know the results with CMS's.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

after reboot it´s the same, the browser shows the page attached.
When I click on HTML then the Themler-Workspace opens, but why not directly?

Regards

Peter

Hi Peter,

This is weird. Looks like not all Themler components were installed for some reason, or something is blocking running it in a standard way.
Is Chrome browser installed on your computer? It should have been also installed while installation but looks like didn't. Could you please provide a new log file?

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

no Chrome is not installed because Firefox should be as good.
How to produce a log file?

Thanks

Peter

Hello Peter,

If you uninstalled Chrome, that can be the reason of Themler running in a browser because it uses Chrome for running in its normal workspace.
For the log file please follow this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hi Nettie,

again, do you mean Firefox can not take the place of Chrome, in your documentation is said Themler also works with FF.
Just tell me if I have to install Chrome aside of Firefox.
In case I have to install Chrome, do I have to uinstall Themler again and then do a new installation?

Thank you
Peter

Hello Peter,

Yes, Themler can run both with Chrome and Firefox. But this is applicable in case you run it in a browser. If you do not like having Chrome on your computer, let Themler run with Firefox - but yes, it will open Themler in a browser window, but Themler will have the same functions.
Also, when you export the theme and would like to install it on your host to further working with real CMS content - also in this case you may run in Chrome or Firefox.
When you install Themler, all necessary components are installed by default. If you remove something this will make Themler run through the installed browser - Firefox. As a rule, you won't have to install Chrome additionally if you haven't remove it on purpose after Themler installation.
Let us know fi any additional questions appear.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

after installing Chrome as the standard browser the same page shows up (s. attachement above).
What can be done?

Peter

Hi Peter,

In fact, there is no difference is a browser is default browser or not. I would recommend to backup/export the themes and try complete reinstalling Themler as mentioned above with antivirus and firewall disabled. Do not remove anything and change anything relating Themler or browsers after this, Then reboot and try running Themler with any CMS. This should help.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

still the same. This is the file I downloaded: Themler.1.0.319.fe25b.exe

Is this correct?

Can you use TeamViewer to check my computer directly?

Regards

Peter

Hi Nettie,

for my understanding this question again:

Does Themler work the same way as Artisteer 4.3 does, that means, is it a fast desktop application that can be used offline?

Or does Themler a browser based program like Wordpress?

Thank You

Peter

Hello,

please answer my questions above!

Thank you

Peter

Hello Peter,

We are sorry for delay in response.
As for the original issue. This issue used to have happened rarely in the past and as a rule was related to some individual programs installed on the computer, that might have influenced Themler not running in its usual workspace or other individual circumstances which can not be influenced. Still running it in a browser like suggested above will not make Themler less functional so this is the same Themler desktop with the same functions.
Relating Themler - even if installed as desktop application it requires Internet connection for work. But as compared to Themler installed on a live host, it can be faster, since it uses this connection not so often (because Themler is installed and there is a local CMS installation stored on your computer).

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

now I would like to make a new approach installing Themler on another computer.
This PC has Win7 32bit-Version installed. Is that ok?

Is there any product key needed like with Artistteer on the other PC?

Thank you

Peter