Export to zip file

mail277
10 Posts
mail277 posted this 31 January 2017

Hi,
I have a problem with the export to ZIP file. The former versions were okay, but the newer one is just a 13Byte file. There are no WP file in it, just a cpgz file?

Bildschirmfoto-2017-01-31-um-12.47.24.png

Please help me, I need Themler urgently.
Thank you!

Hi, I have a problem with the export to ZIP file. The former versions were okay, but the newer one is just a 13Byte file. There are no WP file in it, just a cpgz file? !Bildschirmfoto-2017-01-31-um-12.47.24.png! Please help me, I need Themler urgently. Thank you!
wordpress desktop cannot-export broken-zip
Bildschirmfoto-2017-01-31-um-12.47.24.png
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mail277
10 Posts
mail277 posted this 31 January 2017

So I tried the workaround - copying the files manually from the Themler directory, but this is not what I see in Themler. So I am desperate now.

So I tried the workaround - copying the files manually from the Themler directory, but this is not what I see in Themler. So I am desperate now.
Support Team
Support Team posted this 31 January 2017

Hello,

Do you use Themler for Windows or Mac? Please note that the themes stored in folders like C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress do not contain content - only a theme, that is why some difference can be visible.

Sincerely,
Nettie,
BillionDigital Team

Hello, Do you use Themler for Windows or Mac? Please note that the themes stored in folders like `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress` do not contain content - only a theme, that is why some difference can be visible. Sincerely, Nettie, BillionDigital Team
mail277
10 Posts
mail277 posted this 31 January 2017

New problem:
There are two files when I open Themler:

Bildschirmfoto-2017-01-31-um-14.47.40.png

The preview on the right site is what I want, but all I get is the view on the left side.
Are all my changes lost?

New problem: There are two files when I open Themler: !Bildschirmfoto-2017-01-31-um-14.47.40.png! The preview on the right site is what I want, but all I get is the view on the left side. Are all my changes lost?
Bildschirmfoto-2017-01-31-um-14.47.40.png
mail277
10 Posts
mail277 posted this 31 January 2017

Hello,

Do you use Themler for Windows or Mac? Please note that the themes stored in folders like C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress do not contain content - only a theme, that is why some difference can be visible.

Sincerely,
Nettie,
BillionDigital Team

I am using a Mac.
Okay, however - how can I solve my problem?
Thank you!

> Hello, > > Do you use Themler for Windows or Mac? Please note that the themes stored in folders like `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress` do not contain content - only a theme, that is why some difference can be visible. > > Sincerely, > Nettie, > BillionDigital Team I am using a Mac. Okay, however - how can I solve my problem? Thank you!
mail277
10 Posts
mail277 posted this 31 January 2017

Finally, nothing works anymore.

Bildschirmfoto-2017-01-31-um-15.15.58.png

Finally, nothing works anymore. !Bildschirmfoto-2017-01-31-um-15.15.58.png!
Bildschirmfoto-2017-01-31-um-15.15.58.png
Support Team
Support Team posted this 31 January 2017

Hello,

At the moment can you access any of your themes to export? If yes:
1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme.
2. If the error still appears, please try saving to a different location, like Desktop.
3. Try to export with "Include Content" option enabled/disabled. Is there any difference?

If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes):
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, At the moment can you access any of your themes to export? If yes: 1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme. 2. If the error still appears, please try saving to a different location, like Desktop. 3. Try to export with "Include Content" option enabled/disabled. Is there any difference? If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes): http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/ Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result. Sincerely, Nettie, BillionDigital Team
mail277
10 Posts
mail277 posted this 31 January 2017

Hi Nettie,
first of all thank you.
After re-installing I have access (again). I have an older version, so unfortunately a few hours of work are lost...
Regarding the export: it works if I use the browser, but again no working zip file with Themler for desktop.
By the way, I also wondered why there is a newer software version in all the videos. For example, I can't "export to Billion Themes". Is that only the Windows version?
Thanks again!
Sabine

Hi Nettie, first of all thank you. After re-installing I have access (again). I have an older version, so unfortunately a few hours of work are lost... Regarding the export: it works if I use the browser, but again no working zip file with Themler for desktop. By the way, I also wondered why there is a newer software version in all the videos. For example, I can't "export to Billion Themes". Is that only the Windows version? Thanks again! Sabine
Support Team
Support Team posted this 31 January 2017

Hello Sabine,

Please try exporting all the themes (if you want - with content - there is "Include Content" box). Check if all the archives are complete. Then please try completely reinstalling Themler, also check the "Remove all CMS Content" box at the stage of uninstallation. Then temporarily disable antivirus and firewall and download and install the latest version for Mac from our website.
Regarding the version mentioned in most of videos - it is the older version. Now it is not possible, to save to the cloud, but it is possible, to export the theme and install it on your host.

Sincerely,
Nettie,
BillionDigital Team

Hello Sabine, Please try exporting all the themes (if you want - with content - there is "Include Content" box). Check if all the archives are complete. Then please try completely reinstalling Themler, also check the "Remove all CMS Content" box at the stage of uninstallation. Then temporarily disable antivirus and firewall and download and install the latest version for Mac from our website. Regarding the version mentioned in most of videos - it is the older version. Now it is not possible, to save to the cloud, but it is possible, to export the theme and install it on your host. Sincerely, Nettie, BillionDigital Team
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