I can't export template to zip under Mac

Support Team posted this 02 February 2017

Hello,

Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme.
If the error still appears, please try saving to a different location, like Desktop.
Try to export with "Include Content" option enabled/disabled. Is there any difference?

If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes):
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, 1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme. 2. If the error still appears, please try saving to a different location, like Desktop. 3. Try to export with "Include Content" option enabled/disabled. Is there any difference? If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes): http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/ Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result. Sincerely, Nettie, BillionDigital Team

8 Posts

service27 posted this 14 February 2017

Hello, If I use the Themler over web browser than I can export the templates.
When is this problem fixed with the Themler Mac App.?

Hello, If I use the Themler over web browser than I can export the templates. When is this problem fixed with the Themler Mac App.?

Support Team posted this 14 February 2017

Hello,

We cannot reproduce the issue but it can help, to completely reinstall Themler with antivirus and firewall temporary disabled. Please make sure to backup all the created themes before reinstalling Themler.

Sincerely,
Nettie,
BillionDigital Team

Hello, We cannot reproduce the issue but it can help, to completely reinstall Themler with antivirus and firewall temporary disabled. Please make sure to backup all the created themes before reinstalling Themler. Sincerely, Nettie, BillionDigital Team

1 Posts

moritz.habegger posted this 19 February 2017

Hello

I am using also Mac and had the same problem. I solved it with using Safari instead of Chrome or the Desktop Application. In Safari the Download worked for me. I also tried to disable the Firewall but this didn't help.

Themler warned me in Safari that the Cookies were not enabled, after i did this it worked.

Hope i could help you!

Cheers Moritz

Hello I am using also Mac and had the same problem. I solved it with using **Safari** instead of Chrome or the Desktop Application. In Safari the Download worked for me. I also tried to disable the Firewall but this didn't help. Themler warned me in Safari that the Cookies were not enabled, after i did this it worked. Hope i could help you! Cheers Moritz

34 Posts

JakeBakerClam posted this 27 May 2017

Having the same problem with Themler desktop on Mac. Was previously able to export, but now can't. I was able to use your technique above (http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/) to open the theme in Firefox and export. OS 10.12.5

FYI, no errors appear. After clicking on "Export" the page reloads, and then nothing. In the past a dialog window appears asking to name theme, and specify destination, but now nothing.

Having the same problem with Themler desktop on Mac. Was previously able to export, but now can't. I was able to use your technique above (http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/) to open the theme in Firefox and export. OS 10.12.5 FYI, no errors appear. After clicking on "Export" the page reloads, and then nothing. In the past a dialog window appears asking to name theme, and specify destination, but now nothing.

Last edited 28 May 2017 by JakeBakerClam

Support Team posted this 29 May 2017

Hello Jake,

The fact is that we could not reproduce the issue withthe latest update of Themler. So it can be related to some other applications or some system-related changes or third-party applications.
Try updating Themler to the latest Beta.
Meanwhile, we would recommend to use the way of running Themler in a browser, at least for export.

Sincerely,
Nettie,
BillionDigital Team

Hello Jake, The fact is that we could not reproduce the issue withthe latest update of Themler. So it can be related to some other applications or some system-related changes or third-party applications. Try updating Themler to the latest Beta. Meanwhile, we would recommend to use the way of running Themler in a browser, at least for export. Sincerely, Nettie, BillionDigital Team