HTML5 Not working as does not load up

info2308
21 Posts
info2308 posted this 06 February 2017

Dear Sirs,

When I start the themeler application the HTML5 does not work as it states loading and then comes with with waiting to upgrade and then I get an error message and then it goes into a loop.

I have attached a screen print of the error.

Thanks

Dear Sirs, When I start the themeler application the HTML5 does not work as it states loading and then comes with with waiting to upgrade and then I get an error message and then it goes into a loop. I have attached a screen print of the error. Thanks
html desktop cannot-start
themeler-error.jpg
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Support Team
Support Team posted this 06 February 2017

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. **6. Temporarily disable antivirus and firewall.** 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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