Support Team
posted this
13 February 2017
Hello,
Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:
C:\Program Files (x86)\Themler
C:\ProgramData\Themler
4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.
dungnt304,
Please follow the same steps - they should help. We have also answered you in another topic.
Sincerely,
Nettie,
BillionDigital Team
Hello,
Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:
C:\Program Files (x86)\Themler
C:\ProgramData\Themler
4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
**6. Temporarily disable antivirus and firewall.**
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.
dungnt304,
Please follow the same steps - they should help. We have also answered you in another topic.
Sincerely,
Nettie,
BillionDigital Team
Last edited 13 February 2017 by Support Team
