no desktop

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

ok, I did as you told me.
When I start the new themler out white screen with the word "awaiting response 127.0.0.1 ...."
thank you

Hello,

Is this a browser screen? If so, please let us know the console error message (F12 >> Console) and also attach the new log file created after the reinstallation.

Sincerely,
Nettie,
BillionDigital Team

white screen and the browser bar exits the writing ... and waits.

Hello,

It can happen that antivirus or firewall are not disabled completely even if stopping them and are blocking/removing necessary files.
Please try to add the following folder to your antivirus/firewall white list:

C:\Program Files (x86)\Themler\
C:\ProgramData\Themler

and try to install and run Themler once again and export the theme.

Sincerely,
Nettie,
BillionDigital Team

I disabled the firewall and antivirus. Themler out white screen waiting to 127.0.0.1

Hello,

Please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes):
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
Try different browsers like Firefox, Chrome. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

there is no themes because the program is not just party ... always comes out waiting 127.0.0.1

Hi,

Did you try opening
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
page in browser directly?
Here themler_XXXXXXXXXX is the name of the Themler folder here:
C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\

Usually it works ok.

Thank you,
Themler Team

ok, it works.
But I always have to use this procedure (http://127.0.0.1:12080/themler_3193958811/startup)??

Hello,

Looks like there is some third-party application that prevents Themler from running directly, but it is hard to find out the details. So as a workaround, please run Themler through the browser - it is fully functional, and the theme can be saved and exported.

Sincerely,
Nettie,
BillionDigital Team

I am having the same problem here. This cannot be an isolated issue. I have attached my diagnostics log file

faithbloom,

Did you please follow the steps on complete reinstallation of Themler from the second post? The procedure should help in your case.

Sincerely,
Nettie,
BillionDigital Team