Themler not starting

5 Posts

kureklukasz posted this 25 February 2017

When i click jooml or else icon in Themler this information shown:

Link to database cannot be established: SQLSTATE[HY000] [1049] Unknown database 'prestashopdb'

Please help, i have job to do.

When i click jooml or else icon in Themler this information shown: Link to database cannot be established: SQLSTATE[HY000] [1049] Unknown database 'prestashopdb' Please help, i have job to do.

desktop cannot-start

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3 Comments

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Support Team posted this 27 February 2017

Hi,

You are using the desktop application? Please try the following recommendations:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

Hi, You are using the desktop application? Please try the following recommendations: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Sincerely, Hella

2 Posts

mikesharaf posted this 29 May 2017

when i click prestashop shows this code: Link to database cannot be established: SQLSTATE[HY000] [1049] Unknown database 'prestashopdb'

Support Team posted this 29 May 2017

Hello,

Did you please try temporarily disabling antivirus, firewall and other third-party applications? Could you please provide a log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Did you please try temporarily disabling antivirus, firewall and other third-party applications? Could you please provide a log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team

Last edited 29 May 2017 by Support Team

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