Themler keep crashing when using Chrome

5 Posts

Marlonc posted this 27 February 2017

Hello,

I am unable to use Themler with Chrome, because it keeps crashing when it attempts to launch the application.

The following is the error I keep getting:

======== Content of file C:\ProgramData\Themler\hd_data\themler_2828939881\startup_logs\cms.log ========
Mon, 27 Feb 2017 15:43:35 +0000: openTheme(html)
Mon, 27 Feb 2017 15:43:35 +0000: open previous url
Mon, 27 Feb 2017 15:43:35 +0000: run CMS (html), error = 0, themeName = Lifestyle

======== End of file C:\ProgramData\Themler\hd_data\themler_2828939881\startup_logs\cms.log ========
ERROR:Unable to find file C:\Users\Marlon\AppData\Roaming..\Local\Themler\ChromeData\chrome_debug.log

Hello, I am unable to use Themler with Chrome, because it keeps crashing when it attempts to launch the application. The following is the error I keep getting: ======== Content of file C:\ProgramData\Themler\hd_data\themler_2828939881\startup\_logs\cms.log ======== Mon, 27 Feb 2017 15:43:35 +0000: openTheme(html) Mon, 27 Feb 2017 15:43:35 +0000: open previous url Mon, 27 Feb 2017 15:43:35 +0000: run CMS (html), error = 0, themeName = Lifestyle ======== End of file C:\ProgramData\Themler\hd_data\themler_2828939881\startup\_logs\cms.log ======== ERROR:Unable to find file C:\Users\Marlon\AppData\Roaming\..\Local\Themler\ChromeData\chrome_debug.log

Last edited 27 February 2017 by Marlonc

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error-when-using-Chrome.txt

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3 Comments

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Support Team posted this 28 February 2017

Hello,

Could you please try temporarily disabling antivirus and firewall and try starting Themler anew? Does the issue persist?

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try temporarily disabling antivirus and firewall and try starting Themler anew? Does the issue persist? Sincerely, Nettie, BillionDigital Team

5 Posts

Marlonc posted this 01 March 2017

That did not solve the problem.

Marlon

That did not solve the problem. Marlon

Support Team posted this 02 March 2017

Hello Marlon,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello Marlon, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. **6. Temporarily disable antivirus and firewall.** 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team