Error and will not start

47 Posts

mmixsetup posted this 09 March 2017

Hi there I am trying to update Themler.
I downloaded the current desktop version.
Installed it all okay.

I then in HTML5 did the backup and install updates.
Then reopened Themler and deleted the backup as there was nothing on it.
Restarted Themler and I get this error every time I try to start a CMS in HTML5 or WordPress.

error
127.0.0.1.2080 says
Sorry error occurred. Your project will be restored

but nothing happens every time I try to open it I get the same error come up.

Hi there I am trying to update Themler. I downloaded the current desktop version. Installed it all okay. I then in HTML5 did the backup and install updates. Then reopened Themler and deleted the backup as there was nothing on it. Restarted Themler and I get this error every time I try to start a CMS in HTML5 or WordPress. error 127.0.0.1.2080 says Sorry error occurred. Your project will be restored but nothing happens every time I try to open it I get the same error come up.

cannot-start

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Support Team posted this 09 March 2017

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML pages and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. **6. Temporarily disable antivirus and firewall.** 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML pages and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team