Themler don't start - BillionAnswers

4 Posts

apeguerom posted this 13 March 2017

Hi!

when I start Themler, the chrome screen goes black and don't start. I have Windows 10 and the program has worked previously. I have reinstalled Themler without exit.

Can you help me please? Attach the result of running themler in debugger mode.

Thanks

Anna

Hi! when I start Themler, the chrome screen goes black and don't start. I have Windows 10 and the program has worked previously. I have reinstalled Themler without exit. Can you help me please? Attach the result of running themler in debugger mode. Thanks Anna

desktop cannot-start

thembler-debug.txt

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3 Comments

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Support Team posted this 13 March 2017

Hello,

It looks like Themler installation was not complete or corrupted. Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, It looks like Themler installation was not complete or corrupted. Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. **6. Temporarily disable antivirus and firewall.** 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team

4 Posts

apeguerom posted this 17 March 2017

Hello,

now run correctly.

Thanks

Anna

Hello, now run correctly. Thanks Anna

Support Team posted this 17 March 2017

Hello Anna,

Thanks for letting us know. Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Hello Anna, Thanks for letting us know. Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team