Ver. 1.0.319 WP exports zip as 13Bytes

2 Posts

WERBEAGENTUR EITERNIK posted this 28 March 2017

Hello! My projects are beeing held hostage right now by bugged Desktop Themler Software.
If I try to export my WordPress Themes as zip, it is exported as 13 byte file.

Facts:
- exports any projects as 13 bytes zip's
- latest (1.0.319) Version of Desktop Themler is installed
- Antivirus is uninstalled
- WP Subscription is active
- no difference if content attached or not
- different save path doesn't do any difference

Any ideas? It is really frustrating, since I cant go on working.
Thank you
Mari

Hello! My projects are beeing held hostage right now by bugged Desktop Themler Software. If I try to export my WordPress Themes as zip, it is exported as 13 byte file. Facts: - exports **any** projects as 13 bytes zip's - latest (1.0.319) Version of Desktop Themler is installed - Antivirus is uninstalled - WP Subscription is active - no difference if content attached or not - different save path doesn't do any difference Any ideas? It is really frustrating, since I cant go on working. Thank you Mari

mac cannot-export broken-zip

themler-log.txt

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3 Comments

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Support Team posted this 29 March 2017

Hi,

Please try to reinstall the application and see if the issue persists.

Sincerely,
Hella

Hi, Please try to reinstall the application and see if the issue persists. Sincerely, Hella

2 Posts

WERBEAGENTUR EITERNIK posted this 29 March 2017

Can you guarantee, that my projects will not disappear? Only reason I didn't try this step is, that I think to remember, that my projects were removed last time I uninstalled themler.

Support Team posted this 29 March 2017

Hello Mari,

Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew.
As a temporary solution, you may copy the theme manually from the mentioned folder with themes, zip the theme and install on your hosted website.

Sincerely,
Nettie,
BillionDigital Team

Hello Mari, Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. As a temporary solution, you may copy the theme manually from the mentioned folder with themes, zip the theme and install on your hosted website. Sincerely, Nettie, BillionDigital Team