Not getting updates for some websites

111 Posts

Seagull posted this 17 April 2017

After testing out the new beta update that fixes the Woocommerce add to cart bug I went to apply the fix to my client's websites before upgrading Woocommerce.

However when I opened up Themler in the first client's website there are no updates available, it is stuck on v .355. I have receive beta updates selected on my Themler profile and successfully upgraded one website with it on this same Themler account - any ideas what is going on please?

Ps I cannot grant admin access as this is for a client's website.

Regards,
Angela

After testing out the new beta update that fixes the Woocommerce add to cart bug I went to apply the fix to my client's websites before upgrading Woocommerce. However when I opened up Themler in the first client's website there are no updates available, it is stuck on v .355. I have receive beta updates selected on my Themler profile and successfully upgraded one website with it on this same Themler account - any ideas what is going on please? Ps I cannot grant admin access as this is for a client's website. Regards, Angela

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3 Comments

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Support Team posted this 17 April 2017

Hello Angela,

Please try to clear browser cache and AppCache, then re-open the theme in Themler. The notification for Beta update should appear.

Sincerely,
Nettie,
BillionDigital Team

Hello Angela, Please try to [clear browser cache][1] and [AppCache][2], then re-open the theme in Themler. The notification for Beta update should appear. Sincerely, Nettie, BillionDigital Team [1]: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache [2]: http://answers.themler.com/articles/14063/how-to-clear-appcache

111 Posts

Seagull posted this 17 April 2017

That worked thank you Nettie :-)

Best regards,
Angela

That worked thank you Nettie :-) Best regards, Angela

Support Team posted this 17 April 2017

Angela, you are welcome!

Sincerely,
Nettie,
BillionDigital Team

Angela, you are welcome! Sincerely, Nettie, BillionDigital Team

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