unfunctionning export as zip on the Mac version

eric.dufau
1 Posts
eric.dufau posted this 26 April 2017

I tried many times to 'export as zip' or to 'export' or 'save' or 'make a copy as' from the 'file' menu or the 'export' button and it doesn't work (but it works on PCs, since I double checked this). No physical export is being made. Those menu option don't trigger anything.
FYI:
- I'm using a free version as an evaluation (prior to subscribe - or not)
- I'm on an Imac run by Mac Sierra 10.12.4
- the Imac is not set up as a webserver (or maybe by default) but no apache had been set up on this Mac
- the change in proxy bypass had no effect whatsoever

Thank you for addressing the issue.

I tried many times to 'export as zip' or to 'export' or 'save' or 'make a copy as' from the 'file' menu or the 'export' button and it doesn't work (but it works on PCs, since I double checked this). No physical export is being made. Those menu option don't trigger anything. FYI: - I'm using a free version as an evaluation (prior to subscribe - or not) - I'm on an Imac run by Mac Sierra 10.12.4 - the Imac is not set up as a webserver (or maybe by default) but no apache had been set up on this Mac - the change in proxy bypass had no effect whatsoever Thank you for addressing the issue.
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Support Team
Support Team posted this 27 April 2017

Hello Eric,

In Themler trial it is not possible to save or export themes - so I'm not sure how it was possible in Themer for Windows for you, possibly with some other subscription? I mean, after you click "Export as ZIP", there should be a log in screen (both on Windows and Mac). Do you mean anything different?

Sincerely,
Nettie,
BillionDigital Team

Hello Eric, In Themler trial it is not possible to save or export themes - so I'm not sure how it was possible in Themer for Windows for you, possibly with some other subscription? I mean, after you click "Export as ZIP", there should be a log in screen (both on Windows and Mac). Do you mean anything different? Sincerely, Nettie, BillionDigital Team
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