I can not install on mac

thiago.xavier.reis
4 Posts
thiago.xavier.reis posted this 28 April 2017

Hi everyone, I recently bought a macbook and I can not install themeler in any way, could anyone help me?

Hi everyone, I recently bought a macbook and I can not install themeler in any way, could anyone help me?
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3 Comments
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Support Team
Support Team posted this 28 April 2017

Hi,

What is the exact issue? You can not run the application? You see a white screen?

Sincerely,
Hella

Hi, What is the exact issue? You can not run the application? You see a white screen? Sincerely, Hella
thiago.xavier.reis
4 Posts
thiago.xavier.reis posted this 28 April 2017

Hi,

What is the exact issue? You can not run the application? You see a white screen?

Sincerely,
Hella


Hello Hella,

After accepting the terms of use, the system checks the setup, and asks if I want to open the program and as soon as I preceed to open nothing else happens.

> Hi, > > What is the exact issue? You can not run the application? You see a white screen? > > Sincerely, > Hella ----------------- Hello Hella, After accepting the terms of use, the system checks the setup, and asks if I want to open the program and as soon as I preceed to open nothing else happens.
Support Team
Support Team posted this 28 April 2017

Hello,

Could you please try completely removing Themler and all its traces that have been installed so far, also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew.

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try completely removing Themler and all its traces that have been installed so far, also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Sincerely, Nettie, BillionDigital Team
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