Suddenly unable to edit existing template

admin304
14 Posts
admin304 posted this 02 May 2017

Existing site that has been using Themler successfully for close to a year. Last update was about 30 days ago with no problems.

Edit template now button fails - on click, site home page is displayed inside the themler login popup window
Install plugins = Request failed: 403
Import Content from Template = Request failed: 403

Existing site that has been using Themler successfully for close to a year. Last update was about 30 days ago with no problems. Edit template now button fails - on click, site home page is displayed inside the themler login popup window Install plugins = Request failed: 403 Import Content from Template = Request failed: 403
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Support Team
Support Team posted this 03 May 2017

Hello,

Please try these steps:
1. Temporary disable all third-party CMS plugins and components.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try these steps: 1. Temporary disable all third-party CMS plugins and components. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
admin304
14 Posts
admin304 posted this 03 May 2017

Admin Tools was installed, but disabled months ago

Admin Tools was installed, but disabled months ago
admin304
14 Posts
admin304 posted this 03 May 2017

Recent Installs:
- Ark editor & Media Manager
- My Content and Workflow
- Youtube Feed Pro

Recent Installs: - Ark editor & Media Manager - My Content and Workflow - Youtube Feed Pro
Support Team
Support Team posted this 03 May 2017

Hi,

The 403 error means that there is not enough permissions.
As I understand you're using Joomla.
Did you install new joomla components which may change folder permissions? Such as Admin Tools or something similar.

Thank you,
Olivia

Hi, The 403 error means that there is not enough permissions. As I understand you're using Joomla. Did you install new joomla components which may change folder permissions? Such as Admin Tools or something similar. Thank you, Olivia
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