sorry an error has occurred. please clear your browser cache

artwebmaster2010
32 Posts
artwebmaster2010 posted this 04 May 2017

Hello themler,

1) Big problem on the server. Every time I want to open a theme after updating it, I have the same message: sorry an error has occurred. Please clear your browser cache. About Safari, and Chrome

2) I installed a Joomla to no longer depend on server and when I export I have a zip of 4k so empty which besides does not work!

  • The server no longer works as before.
  • The Mac refuses your soft
  • My server only exports empty zip.

What do you suggest?

Pascal

Hello themler, 1) Big problem on the server. Every time I want to open a theme after updating it, I have the same message: sorry an error has occurred. Please clear your browser cache. About Safari, and Chrome 2) I installed a Joomla to no longer depend on server and when I export I have a zip of 4k so empty which besides does not work! - The server no longer works as before. - The Mac refuses your soft - My server only exports empty zip. What do you suggest? Pascal
cannot-export cannot-start
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Support Team
Support Team posted this 04 May 2017

Hello Pascal,

  1. Do you mean the local host or the theme cannot be opened on your server?
  2. Could you please provide some details about the issue on Mac?
  3. This issue was related to the v.367 update. It is fixed and the fix will be included into the next Themler update. Meanwhile please try to access your theme folder using an FTP client or Total Commander, zip compress the theme folder and install/import it where you need.

Sincerely,
Nettie,
BillionDigital Team

Hello Pascal, 1. Do you mean the local host or the theme cannot be opened on your server? 2. Could you please provide some details about the issue on Mac? 3. This issue was related to the v.367 update. It is fixed and the fix will be included into the next Themler update. Meanwhile please try to access your theme folder using an FTP client or Total Commander, zip compress the theme folder and install/import it where you need. Sincerely, Nettie, BillionDigital Team
artwebmaster2010
32 Posts
artwebmaster2010 posted this 05 May 2017

Bonjour,
"Do you mean the local host or the theme cannot be opened on your server?"

My answer : On your server

Could you please provide some details about the issue on Mac?"

My answer : given a debug report In my last request (Attach Files)

"This issue was related to the v.367 update. It is fixed and the fix will be included into the next Themler update. Meanwhile please try to access your theme folder using an FTP client or Total Commander, zip compress the theme folder and install/import it where you need."

My answer : ok!

This problem has existed since the beginning. It is unpredictable. I appreciate the openness of each theme.

HELP!!!!!

Pascal

Bonjour, "Do you mean the local host or the theme cannot be opened on your server?" My answer : On your server Could you please provide some details about the issue on Mac?" My answer : given a debug report In my last request (Attach Files) "This issue was related to the v.367 update. It is fixed and the fix will be included into the next Themler update. Meanwhile please try to access your theme folder using an FTP client or Total Commander, zip compress the theme folder and install/import it where you need." My answer : ok! This problem has existed since the beginning. It is unpredictable. I appreciate the openness of each theme. HELP!!!!! Pascal

Last edited 05 May 2017 by artwebmaster2010

Themler.jpg
artwebmaster2010
32 Posts
artwebmaster2010 posted this 05 May 2017

Hello Themler,

message: sorry an error has occurred. Please clear your browser cache.

On your server! Not on my computer.
Step by step
I opened a theme.
I changed my theme
I registered my theme
I updated my theme
I export my theme
I closed my theme

I wanted to open the theme and this is what happens every time since the last update.
It is your worry (The last update)

Thanks
Pascal

Hello Themler, > message: sorry an error has occurred. Please clear your browser cache. On your server! Not on my computer. Step by step I opened a theme. I changed my theme I registered my theme I updated my theme I export my theme I closed my theme I wanted to open the theme and this is what happens every time since the last update. It is your worry (The last update) Thanks Pascal

Last edited 05 May 2017 by artwebmaster2010

Support Team
Support Team posted this 11 May 2017

Hi Pascal,

Please try updating to the latest Beta. This update should include the fix for the issue with export on Joomla. Let us know if the issue is still present after update.

Sincerely,
Nettie,
BillionDigital Team

Hi Pascal, Please try updating to the latest Beta. This update should include the fix for the issue with export on Joomla. Let us know if the issue is still present after update. Sincerely, Nettie, BillionDigital Team
webmaster@exnet.gr
111 Posts
webmaster@exnet.gr posted this 03 December 2019

Use firefox developer edition for that. I had the same issue with all other browsers but today is the second day im working without having to clear cache every one minute

Use firefox developer edition for that. I had the same issue with all other browsers but today is the second day im working without having to clear cache every one minute
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