Themler does not start after the XAMPP installation

onorati.francesco
4 Posts
onorati.francesco posted this 29 May 2017

Themler Does Not Start After Installing XAMPP, Solutions?

Themler Does Not Start After Installing XAMPP, Solutions?
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Support Team
Support Team posted this 29 May 2017

Hello,

Looks like something is blocking connection to the server. Please try temporarily disabling antivirus, firewall, toher third-party applications and also browser add-ons and run Themler anew.

Sincerely,
Nettie,
BillionDigital Team

Hello, Looks like something is blocking connection to the server. Please try temporarily disabling antivirus, firewall, toher third-party applications and also browser add-ons and run Themler anew. Sincerely, Nettie, BillionDigital Team
onorati.francesco
4 Posts
onorati.francesco posted this 29 May 2017

This is Themler's report after turning off the Firewall, it looks the same as before.

This is Themler's report after turning off the Firewall, it looks the same as before.
Support Team posted this 29 May 2017

Hello,

Yes, the issue is the same. Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Yes, the issue is the same. Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
onorati.francesco
4 Posts
onorati.francesco posted this 29 May 2017

After the reinstallation of Themler, everything seems to work, let me know that I left the XAMPP server active and running during installation to allow Themler to detect its presence, and also did not turn off the firewall.
I advise to do this to anyone who has had this problem.
Thanks for your help.

After the reinstallation of Themler, everything seems to work, let me know that I left the XAMPP server active and running during installation to allow Themler to detect its presence, and also did not turn off the firewall. I advise to do this to anyone who has had this problem. Thanks for your help.
Support Team
Support Team posted this 29 May 2017

Hello,

Thanks for letting us know. Please note that Themler desktop installs its own local server so it is not necessary to run XAMPP additionally.
Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for letting us know. Please note that Themler desktop installs its own local server so it is not necessary to run XAMPP additionally. Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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