themler error and not launch

aguemmoune
1 Posts
aguemmoune posted this 12 June 2017

Please wait...Themler Diagnostics Log
Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket.

INFO:Version files finded:
INFO: C:\PROGRA~3\Themler\1.0.319.25.ver
INFO:Check free disk space...
INFO:Check Services...
ERROR:Apache service isn't started
INFO:Check Files...
ERROR:Can't find path C:\PROGRA~3\Themler\db_data (DB_DATA_DIR)
INFO:Check HTTP Server...
INFO:Check INI Files...
INFO:No errors!

======== Content of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
Le volume dans le lecteur C n'a pas de nom.
Le num�ro de s�rie du volume est 6AC7-661C

R�pertoire de C:\Program Files (x86)\Themler\bin

12/06/2017 16:42 <dir> .
12/06/2017 16:42 <dir> ..
12/06/2017 16:42 <dir> 7zip
12/06/2017 16:42 <dir> apache
12/06/2017 16:42 <dir> diagnostics
22/06/2016 13:18 1�402 install-apache.bat
22/06/2016 13:18 2�724 install-mysql.bat
12/06/2017 16:42 <dir> mysql
12/06/2017 16:42 <dir> php
22/06/2016 13:18 1�730 uninstall-apache.bat
22/06/2016 13:18 1�695 uninstall-mysql.bat
12/06/2017 16:42 <dir> _logs

           4 fichier(s)            7�551 octets
           8 R�p(s)  123�577�352�192 octets libres

creating logs just in case
Un sous-r�pertoire ou un fichier C:\ProgramData\Themler existe d�j�.
Created
Installin
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
Le volume dans le lecteur C n'a pas de nom.
Le num�ro de s�rie du volume est 6AC7-661C

R�pertoire de C:\Program Files (x86)\Themler\bin

12/06/2017 16:42 <dir> .
12/06/2017 16:42 <dir> ..
12/06/2017 16:42 <dir> 7zip
12/06/2017 16:42 <dir> apache
12/06/2017 16:42 <dir> diagnostics
22/06/2016 13:18 1�402 install-apache.bat
22/06/2016 13:18 2�724 install-mysql.bat
12/06/2017 16:42 <dir> mysql
12/06/2017 16:42 <dir> php
22/06/2016 13:18 1�730 uninstall-apache.bat
22/06/2016 13:18 1�695 uninstall-mysql.bat
12/06/2017 16:42 <dir> _logs

           4 fichier(s)            7�551 octets
           8 R�p(s)  123�569�790�976 octets libres

creating logs just in case
Un sous-r�pertoire ou un fichier C:\ProgramData\Themler existe d�j�.
Un sous-r�pertoire

======== End of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========

ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log

ERROR:Unable to find file C:\Users\Hocine Aguemmoune\AppData\Local\Themler\Themler_vbs.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\startup.php.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\error.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\access.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\mysql\error.log

======== Content of file C:\Users\Hocine Aguemmoune\AppData\Local\Temp\themler_install.log ========
Starting onInit...
Starting uninstaller...
Uninstaller started
Starting onInit...
Calculating user folders for install...
Users folder for install calculated
onInit finished...
Starting main...
Copying cms data...
CMS data copied
Copying rest of files...
Rest of files copied
Copying dumps...
Dumps copied
Main finished
Adding firewall rules...
Firewall rules added
Replacing config files...
Config files replaced
Installing MySql...
MySql installed
Installing apache service...
Apache service installed
Creating link and icons...
Icons and links created...
Opening control panel...
Control panel opened
Creating shorcut...
Shortcut created
Starting onInit...
Calculating user folders for install...
Users folder for install calculated
onInit finished...
Starting main...
Copying cms data...
CMS data copied
Copying rest of files...
Rest of files copied
Copying dumps...
Dumps copied
Main finished
Adding firewall rules...
Firewall rules added
Replacing config files...
Config files replaced
Installing MySql...
MySql installed
Installing apache service...
Apache service installed
Creating link and icons...
Icons and links created...
Opening control panel...
Control panel opened
Creating shorcut...
Shortcut created

======== End of file C:\Users\Hocine Aguemmoune\AppData\Local\Temp\themler_install.log ========

ERROR:Unable to find file C:\Users\Hocine Aguemmoune\AppData\Roaming..\Local\Themler\ChromeData\chrome_debug.log

Please wait...Themler Diagnostics Log Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket. INFO:Version files finded: INFO: C:\PROGRA~3\Themler\1.0.319.25.ver INFO:Check free disk space... INFO:Check Services... ERROR:Apache service isn't started INFO:Check Files... ERROR:Can't find path C:\PROGRA~3\Themler\db_data (DB_DATA_DIR) INFO:Check HTTP Server... INFO:Check INI Files... INFO:No errors! ======== Content of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== Program files detected C:\Program Files (x86) Must be on program files\themler\bin Le volume dans le lecteur C n'a pas de nom. Le num�ro de s�rie du volume est 6AC7-661C R�pertoire de C:\Program Files (x86)\Themler\bin 12/06/2017 16:42 &lt;dir&gt; . 12/06/2017 16:42 &lt;dir&gt; .. 12/06/2017 16:42 &lt;dir&gt; 7zip 12/06/2017 16:42 &lt;dir&gt; apache 12/06/2017 16:42 &lt;dir&gt; diagnostics 22/06/2016 13:18 1�402 install-apache.bat 22/06/2016 13:18 2�724 install-mysql.bat 12/06/2017 16:42 &lt;dir&gt; mysql 12/06/2017 16:42 &lt;dir&gt; php 22/06/2016 13:18 1�730 uninstall-apache.bat 22/06/2016 13:18 1�695 uninstall-mysql.bat 12/06/2017 16:42 &lt;dir&gt; _logs 4 fichier(s) 7�551 octets 8 R�p(s) 123�577�352�192 octets libres creating logs just in case Un sous-r�pertoire ou un fichier C:\ProgramData\Themler existe d�j�. Created Installin Program files detected C:\Program Files (x86) Must be on program files\themler\bin Le volume dans le lecteur C n'a pas de nom. Le num�ro de s�rie du volume est 6AC7-661C R�pertoire de C:\Program Files (x86)\Themler\bin 12/06/2017 16:42 &lt;dir&gt; . 12/06/2017 16:42 &lt;dir&gt; .. 12/06/2017 16:42 &lt;dir&gt; 7zip 12/06/2017 16:42 &lt;dir&gt; apache 12/06/2017 16:42 &lt;dir&gt; diagnostics 22/06/2016 13:18 1�402 install-apache.bat 22/06/2016 13:18 2�724 install-mysql.bat 12/06/2017 16:42 &lt;dir&gt; mysql 12/06/2017 16:42 &lt;dir&gt; php 22/06/2016 13:18 1�730 uninstall-apache.bat 22/06/2016 13:18 1�695 uninstall-mysql.bat 12/06/2017 16:42 &lt;dir&gt; _logs 4 fichier(s) 7�551 octets 8 R�p(s) 123�569�790�976 octets libres creating logs just in case Un sous-r�pertoire ou un fichier C:\ProgramData\Themler existe d�j�. Un sous-r�pertoire ======== End of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log ERROR:Unable to find file C:\Users\Hocine Aguemmoune\AppData\Local\Themler\Themler_vbs.log ERROR:Unable to find file C:\ProgramData\Themler\logs\startup.php.log ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\error.log ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\access.log ERROR:Unable to find file C:\ProgramData\Themler\logs\mysql\error.log ======== Content of file C:\Users\Hocine Aguemmoune\AppData\Local\Temp\themler_install.log ======== Starting onInit... Starting uninstaller... Uninstaller started Starting onInit... Calculating user folders for install... Users folder for install calculated onInit finished... Starting main... Copying cms data... CMS data copied Copying rest of files... Rest of files copied Copying dumps... Dumps copied Main finished Adding firewall rules... Firewall rules added Replacing config files... Config files replaced Installing MySql... MySql installed Installing apache service... Apache service installed Creating link and icons... Icons and links created... Opening control panel... Control panel opened Creating shorcut... Shortcut created Starting onInit... Calculating user folders for install... Users folder for install calculated onInit finished... Starting main... Copying cms data... CMS data copied Copying rest of files... Rest of files copied Copying dumps... Dumps copied Main finished Adding firewall rules... Firewall rules added Replacing config files... Config files replaced Installing MySql... MySql installed Installing apache service... Apache service installed Creating link and icons... Icons and links created... Opening control panel... Control panel opened Creating shorcut... Shortcut created ======== End of file C:\Users\Hocine Aguemmoune\AppData\Local\Temp\themler_install.log ======== ERROR:Unable to find file C:\Users\Hocine Aguemmoune\AppData\Roaming\..\Local\Themler\ChromeData\chrome_debug.log
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1 Comments
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Support Team
Support Team posted this 12 June 2017

Hello,

Looks like some issues happened during installation. Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Looks like some issues happened during installation. Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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