Themler for Html: Everytime the same error

admin166
24 Posts
admin166 posted this 15 June 2017

Hello

If I chose HTML for Themler, everytime I get the same error (see attachment). I can press "OK", but after a short while I see the same error again. It's impossible to work with Desktop-Themler for HTML.

Kind Regards

Hello If I chose HTML for Themler, everytime I get the same error (see attachment). I can press "OK", but after a short while I see the same error again. It's impossible to work with Desktop-Themler for HTML. Kind Regards
html desktop cannot-start
themler-html.JPG
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Support Team
Is Solution
Support Team posted this 15 June 2017

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\html`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for HTML and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
admin166
24 Posts
admin166 posted this 16 June 2017

Now it work's. Thank you.

Now it work's. Thank you.
Support Team
Support Team posted this 16 June 2017

You are welcome! Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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