Themler Update to 418 - stuck at loading screen

conor2
16 Posts
conor2 posted this 4 weeks ago

Hi Folks,
I have a new site that we're building for a client. Loaded up our site-image with themler and various plugins that we use on a site. No issues here.
I then clicked the UPDATES in Themler (like I do every time we prepare to work on a site), but this time I'm stuck at the "Themler loading..." icon. I'm using an export from our desktop version for a site online in our development server.

I've rebooted the computer I'm using. I've checked server load (0.01% cpu), 64GB memory on the machine, but it just seems to be stuck.

Anyone else having similar issue where the Themler logo shows, but never kicks into the editing screen? Maybe there's a temporary file I can delete online that's stoping the completion?

WP-ADMIN loads without an issue, and the front end for the site loads, but when clicking Themler in WP-ADMIN I just get the logo.

Hi Folks, I have a new site that we're building for a client. Loaded up our site-image with themler and various plugins that we use on a site. No issues here. I then clicked the UPDATES in Themler (like I do every time we prepare to work on a site), but this time I'm stuck at the "Themler loading..." icon. I'm using an export from our desktop version for a site online in our development server. I've rebooted the computer I'm using. I've checked server load (0.01% cpu), 64GB memory on the machine, but it just seems to be stuck. Anyone else having similar issue where the Themler logo shows, but never kicks into the editing screen? Maybe there's a temporary file I can delete online that's stoping the completion? WP-ADMIN loads without an issue, and the front end for the site loads, but when clicking Themler in WP-ADMIN I just get the logo.

Last edited 4 weeks ago by conor2

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conor2
16 Posts
conor2 posted this 4 weeks ago

I was able to get it to load if I put 417 at the end instead of 418.

Script usage is insane on the server at the moment though, and reached it's limit of I/O processes 6 times. I'm working to get an LVE export for review, but had I not been in an isolated environment, I'm sure this would have crashed a hosting account (especially the low dollar hosts)

I was able to get it to load if I put 417 at the end instead of 418. Script usage is insane on the server at the moment though, and reached it's limit of I/O processes 6 times. I'm working to get an LVE export for review, but had I not been in an isolated environment, I'm sure this would have crashed a hosting account (especially the low dollar hosts)
Support Team
Support Team posted this 4 weeks ago

Hi,

Sorry for the delay in responding. You had that issue with upgrading on the desktop version? You can try the following suggestions next time:
http://answers.themler.io/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

Hi, Sorry for the delay in responding. You had that issue with upgrading on the desktop version? You can try the following suggestions next time: http://answers.themler.io/articles/13879/themler-desktop-troubleshooting Sincerely, Hella
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