I make double payment for license, i need refund

samsulhuda009
1 Posts
samsulhuda009 posted this 24 August 2017

I make double payment for license, i need refund the last payment please :(
I think i not get charge, then i do purchase again. Please refund the last payment

I make double payment for license, i need refund the last payment please :( I think i not get charge, then i do purchase again. Please refund the last payment
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3 Comments
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Support Team
Support Team posted this 28 August 2017

Hi,

Sorry for the delay.
Your first purchase was declined, so you was charged only for the second purchase.

Sincerely,
Hella

Hi, Sorry for the delay. Your first purchase was declined, so you was charged only for the second purchase. Sincerely, Hella
isurakov
1 Posts
isurakov posted this 24 November 2017

Hi, I have a same problem
can you help to do refund?

Hi, I have a same problem can you help to do refund?
Support Team
Support Team posted this 24 November 2017

Hi,

May we ask you to create a separate private ticket, we'll help you there quickly.

Thanks,
Ivan

Hi, May we ask you to create a separate private ticket, we'll help you there quickly. Thanks, Ivan
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