system fonts not loading in themler editor

erfan.khezeli
6 Posts
erfan.khezeli posted this 20 September 2017

Hi,
A few days ago system fonts stopped loading on themler editor, I tried several browsers and other computers to see if the problem is related to my browser or laptop but they were all the same. my flash is up to date and I can find no reason for this. please help me because i really need to use system fonts.
It only shows a gray line as you can see in the attached picture.
thanks

Hi, A few days ago system fonts stopped loading on themler editor, I tried several browsers and other computers to see if the problem is related to my browser or laptop but they were all the same. my flash is up to date and I can find no reason for this. please help me because i really need to use system fonts. It only shows a gray line as you can see in the attached picture. thanks
system-fonts
system-fonts.png
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3 Comments
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Support Team
Support Team posted this 20 September 2017

Hi,

Looks like the policies regarding Flash have been changed in main browsers recently. For me Chrome is blocking Flash despite of allowing it in Settings. As a possible workaround, try opening the theme in Firefox at least for selecting a system font. Firefox tries blocking Flash, as it is outdated, but it also doesn't allow updating the Flash plugin considering it vulnerable. And this is possibly the reason it cannot be activated globally in Firefox settings. But it is possible to enable the outdated one when opening a particular theme in Firefox. The point is to allow the plugin several times (4 times) before it is finally allowed. Please try to follow the same steps:

  1. Open the theme in Themler using Firefox. You will see the first warning:

    i442.png

    Click "Allow".

  2. The second warning:

    i443.png

    Click "Allow and Remember".

  3. The third warning:

    i444.png

    Click "Allow".

  4. The final warning:

    i445.png

    Click "Continue Allowing".

The page is refreshed.

Sincerely,
Nettie,
BillionDigital Team

Hi, Looks like the policies regarding Flash have been changed in main browsers recently. For me Chrome is blocking Flash despite of allowing it in Settings. As a possible workaround, try opening the theme in Firefox at least for selecting a system font. Firefox tries blocking Flash, as it is outdated, but it also doesn't allow updating the Flash plugin considering it vulnerable. And this is possibly the reason it cannot be activated globally in Firefox settings. But it is possible to enable the outdated one when opening a particular theme in Firefox. The point is to **allow the plugin several times (4 times) before it is finally allowed**. Please try to follow the same steps: 1. Open the theme in Themler using Firefox. You will see the first warning: !i442.png! Click "Allow". 2. The second warning: !i443.png! Click "Allow and Remember". 3. The third warning: !i444.png! Click "Allow". 4. The final warning: !i445.png! Click "Continue Allowing". The page is refreshed. Sincerely, Nettie, BillionDigital Team
i442.png
i443.png
i444.png
i445.png
erfan.khezeli
6 Posts
erfan.khezeli posted this 20 September 2017

unfortunately i can not see any warnings, the browser does not show the warning

unfortunately i can not see any warnings, the browser does not show the warning
Support Team
Support Team posted this 20 September 2017

Hello,

Sometimes just a red icon can be displayed in the corner, so please try to click on it to allow Flash plugin.

Sincerely,
Nettie,
BillionDigital Team

Hello, Sometimes just a red icon can be displayed in the corner, so please try to click on it to allow Flash plugin. Sincerely, Nettie, BillionDigital Team
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