Themler desktop problem

m.conte
1 Posts
m.conte posted this 27 September 2017

My new Themler desktop doesn't start. After installation, when I double click on desktop icon, Firefox is opened to my internet default page, but Themler doesn't work. I've check Antivirus/Firewall, but I haven't found blocked application.
I attach the diagnostic file.

My new Themler desktop doesn't start. After installation, when I double click on desktop icon, Firefox is opened to my internet default page, but Themler doesn't work. I've check Antivirus/Firewall, but I haven't found blocked application. I attach the diagnostic file.

Last edited 09 October 2017 by Support Team

desktop cannot-start
ThemlerDiagnostics.txt
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Support Team
Support Team posted this 09 October 2017

Hello,

Sorry for such a long delay. Due to temporary technical problems your topic disappeared from our internal support system so we could not answer in time.

If the issue is still present, please let us know if there is Chrome browser installed on your computer and try to temporarily disable third-party browser add-ons for it.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Sorry for such a long delay. Due to temporary technical problems your topic disappeared from our internal support system so we could not answer in time. If the issue is still present, please let us know if there is Chrome browser installed on your computer and try to temporarily disable third-party browser add-ons for it. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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