Themler - BillionAnswers

3 Posts

irimagegroup posted this 06 October 2017

I have a problem with the themler when i starting. Its show my the error:Sorry, error occurred. Your project will be restored.
This issue comes chrome.
Can you tell me what i can do now.

I have a problem with the themler when i starting. Its show my the error:Sorry, error occurred. Your project will be restored. This issue comes chrome. Can you tell me what i can do now.

desktop cannot-start

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4 Comments

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Support Team posted this 06 October 2017

Hi,

The problem happens on the live site? Then please try the following suggestions:
https://answers.themler.io/articles/65488/troubleshooting-read-first

In case the issue happens on the desktop application, look into these recommendations:
https://answers.themler.io/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

Hi, The problem happens on the live site? Then please try the following suggestions: https://answers.themler.io/articles/65488/troubleshooting-read-first In case the issue happens on the desktop application, look into these recommendations: https://answers.themler.io/articles/13879/themler-desktop-troubleshooting Sincerely, Hella

3 Posts

irimagegroup posted this 06 October 2017

Here Is The Text

ThemlerDiagnostics.txt

3 Posts

irimagegroup posted this 06 October 2017

Here is the Installation Txtx

themler-install.zip

Support Team posted this 09 October 2017

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team