Not able to export as zip desktop version

chiaravandoorn
3 Posts
chiaravandoorn posted this 05 November 2017

I am not able to to export my theme to the harddisk of my Mac.
When I click export as zip the theme saves but I am not able to save the file, this occurred since I am using a different laptop.
Could you please advice?
Thank you in advance.

I am not able to to export my theme to the harddisk of my Mac. When I click export as zip the theme saves but I am not able to save the file, this occurred since I am using a different laptop. Could you please advice? Thank you in advance.
mac cannot-export
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Support Team
Support Team posted this 07 November 2017

Hello,

Please try the following
1. Make sure to enable cookies in Safari browser.
2. Please try to open Themler through a browser using this link
http://127.0.0.1:29958/themler_1102332907/startup/

Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result.

As a temporary solution, you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try the following 1. Make sure to enable cookies in Safari browser. 2. Please try to open Themler through a browser using this link http://127.0.0.1:29958/themler_1102332907/startup/ Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result. As a temporary solution, you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website. Sincerely, Nettie, BillionDigital Team
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