updates - BillionAnswers

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libertad3613 posted this 08 November 2017

Many thanks Olivia for the information.
Then I understand that when a customer buys them, he buys the old version 3.19 and not the last one that exists at that moment, for example, now 4.18, it means that when he subscribes, the customer keeps version 3.19 on his computer.
This did not happen with Artisteer that one bought a version and when it fulfilled the subscription it was with the version that was in that moment and what stopped receiving updates.
I believe that this method was more fair since customers have the right to enjoy the existing version at the time of the subscription withdrawal.
Greetings Jose Luis.

Many thanks Olivia for the information. Then I understand that when a customer buys them, he buys the old version 3.19 and not the last one that exists at that moment, for example, now 4.18, it means that when he subscribes, the customer keeps version 3.19 on his computer. This did not happen with Artisteer that one bought a version and when it fulfilled the subscription it was with the version that was in that moment and what stopped receiving updates. I believe that this method was more fair since customers have the right to enjoy the existing version at the time of the subscription withdrawal. Greetings Jose Luis.

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Support Team posted this 10 November 2017

Hi,

Then I understand that when a customer buys them, he buys the old version 3.19 and not the last one that exists at that moment, for example, now 4.18, it means that when he subscribes, the customer keeps version 3.19 on his computer.

Not exactly. Everything is much simpler.
You purchase Themler subscription which includes one year of free updates (update as process). Themler subscription is not linked to specific versions. The version number does not matter. The expired subscription allows to download and use default theme updated to the latest version from our website. But you will not be able to update it as well as any old theme.

Please let us know if you have any further questions.

Thank you,
Olivia

Hi, > Then I understand that when a customer buys them, he buys the old version 3.19 and not the last one that exists at that moment, for example, now 4.18, it means that when he subscribes, the customer keeps version 3.19 on his computer. Not exactly. Everything is much simpler. You purchase Themler subscription which includes one year of free updates (update as process). Themler subscription is not linked to specific versions. The version number does not matter. The expired subscription allows to download and use default theme updated to the latest version from our website. But you will not be able to update it as well as any old theme. Please let us know if you have any further questions. Thank you, Olivia