Support Team
posted this
25 November 2017
Hi,
Is it a new fresh html theme? Do you have any other existing HTML themes? Do they work?
Could you please start Themler Desktop, click F12 to open browse Console and reproduce the issue. The Console tab should display error message. Please provide a screenshot here.
If the issue happens with a blank you theme only and you do not have any other html themes please try the following solution:
- open
c:\ProgramData\Themler\hd_data\themler_[numbers]\
folder
- find and rename
/html
folder
- start Themler Desktop and Select HTML.
Does the issue continue?
Thank you,
Olivia
Hi,
Is it a new fresh html theme? Do you have any other existing HTML themes? Do they work?
Could you please start Themler Desktop, click F12 to open browse Console and reproduce the issue. The Console tab should display error message. Please provide a screenshot here.
If the issue happens with a blank you theme only and you do not have any other html themes please try the following solution:
- open `c:\ProgramData\Themler\hd_data\themler_[numbers]\` folder
- find and rename `/html` folder
- start Themler Desktop and Select HTML.
Does the issue continue?
Thank you,
Olivia