Apache service isn't started

dawncepero
2 Posts
dawncepero posted this 11 January 2018

Please wait...Themler Diagnostics Log
Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket.

INFO:Version files finded:
INFO: C:\PROGRA~3\Themler\1.0.319.25.ver
INFO:Check free disk space...
INFO:Check Services...
ERROR:Apache service isn't started
INFO:Check Files...
INFO:Check HTTP Server...
INFO:Check url for C:\PROGRA~3\Themler\hd_data\themler_2050777293
INFO: Check is url available: http://localhost:12080/themler_2050777293/startup
ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/startup' throw error:'Unable to connect to the remote server'
INFO: Check is url available: http://localhost:12080/themler_2050777293/wordpress
ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/wordpress' throw error:'Unable to connect to the remote server'
INFO: Check is url available: http://localhost:12080/themler_2050777293/joomla
ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/joomla' throw error:'Unable to connect to the remote server'
INFO:Check INI Files...
INFO:No errors!

======== Content of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
Volume in drive C is OS
Volume Serial Number is EA96-CE4D

Directory of C:\Program Files (x86)\Themler\bin

01/09/2018 09:53 PM <dir> .
01/09/2018 09:53 PM <dir> ..
01/09/2018 09:52 PM <dir> 7zip
01/09/2018 09:53 PM <dir> apache
01/09/2018 09:53 PM <dir> diagnostics
06/22/2016 07:18 AM 1,402 install-apache.bat
06/22/2016 07:18 AM 2,724 install-mysql.bat
01/09/2018 09:53 PM <dir> mysql
01/09/2018 09:53 PM <dir> php
06/22/2016 07:18 AM 1,730 uninstall-apache.bat
06/22/2016 07:18 AM 1,695 uninstall-mysql.bat
01/09/2018 09:52 PM <dir> _logs

           4 File(s)          7,551 bytes
           8 Dir(s)  389,662,711,808 bytes free

creating logs just in case
A subdirectory or file C:\ProgramData\Themler already exists.
A subdirectory or file C:\Pr
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
Volume in drive C is OS
Volume Serial Number is EA96-CE4D

Directory of C:\Program Files (x86)\Themler\bin

01/09/2018 09:53 PM <dir> .
01/09/2018 09:53 PM <dir> ..
01/09/2018 09:52 PM <dir> 7zip
01/09/2018 09:53 PM <dir> apache
01/09/2018 09:53 PM <dir> diagnostics
06/22/2016 07:18 AM 1,402 install-apache.bat
06/22/2016 07:18 AM 2,724 install-mysql.bat
01/09/2018 09:53 PM <dir> mysql
01/09/2018 09:53 PM <dir> php
06/22/2016 07:18 AM 1,730 uninstall-apache.bat
06/22/2016 07:18 AM 1,695 uninstall-mysql.bat
01/09/2018 09:52 PM <dir> _logs

           4 File(s)          7,551 bytes
           8 Dir(s)  389,106,360,320 bytes free

creating logs just in case
A subdirectory or file C:\ProgramData\Themler already exists.
A subdirectory or file C:\Pr

======== End of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========

ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log

ERROR:Unable to find file C:\Users\lee cepero\AppData\Local\Themler\Themler_vbs.log

======== Content of file C:\ProgramData\Themler\logs\startup.php.log ========
Thu, 11 Jan 2018 02:34:57 +0000

run from browser = 1
suffix = _2050777293
themlerDataPath = C:/ProgramData/Themler
icPath = C:/ProgramData/Themler/hd_data/themler_2050777293
url = http://127.0.0.1:12080/themler_2050777293
C:/ProgramData/Themler/hd_data/themler_2050777293/startup/1.0.319.25.ver already exists

======== End of file C:\ProgramData\Themler\logs\startup.php.log ========

======== Content of file C:\ProgramData\Themler\logs\apache\error.log ========
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message
[Tue Jan 09 21:54:57.067028 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00455: Apache/2.4.16 (Win32) PHP/5.4.42 configured -- resuming normal operations
[Tue Jan 09 21:54:57.067028 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00456: Server built: Jul 13 2015 10:37:15
[Tue Jan 09 21:54:57.067028 2018] [core:notice] [pid 13996:tid 740] AH00094: Command line: 'C:\Program Files (x86)\Themler\bin\apache\bin\hthemlerd.exe -d C:/Program Files (x86)/Themler/bin/apache'
[Tue Jan 09 21:54:57.073026 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00418: Parent: Created child process 14584
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message
[Tue Jan 09 21:54:58.716045 2018] [mpm_winnt:notice] [pid 14584:tid 504] AH00354: Child: Starting 64 worker threads.

======== End of file C:\ProgramData\Themler\logs\apache\error.log ========

Please wait...Themler Diagnostics Log Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket. INFO:Version files finded: INFO: C:\PROGRA~3\Themler\1.0.319.25.ver INFO:Check free disk space... INFO:Check Services... ERROR:Apache service isn't started INFO:Check Files... INFO:Check HTTP Server... INFO:Check url for C:\PROGRA~3\Themler\hd_data\themler_2050777293 INFO: Check is url available: http://localhost:12080/themler_2050777293/startup ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/startup' throw error:'Unable to connect to the remote server' INFO: Check is url available: http://localhost:12080/themler_2050777293/wordpress ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/wordpress' throw error:'Unable to connect to the remote server' INFO: Check is url available: http://localhost:12080/themler_2050777293/joomla ERROR:HTTP request to 'http://localhost:12080/themler_2050777293/joomla' throw error:'Unable to connect to the remote server' INFO:Check INI Files... INFO:No errors! ======== Content of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== Program files detected C:\Program Files (x86) Must be on program files\themler\bin Volume in drive C is OS Volume Serial Number is EA96-CE4D Directory of C:\Program Files (x86)\Themler\bin 01/09/2018 09:53 PM &lt;dir&gt; . 01/09/2018 09:53 PM &lt;dir&gt; .. 01/09/2018 09:52 PM &lt;dir&gt; 7zip 01/09/2018 09:53 PM &lt;dir&gt; apache 01/09/2018 09:53 PM &lt;dir&gt; diagnostics 06/22/2016 07:18 AM 1,402 install-apache.bat 06/22/2016 07:18 AM 2,724 install-mysql.bat 01/09/2018 09:53 PM &lt;dir&gt; mysql 01/09/2018 09:53 PM &lt;dir&gt; php 06/22/2016 07:18 AM 1,730 uninstall-apache.bat 06/22/2016 07:18 AM 1,695 uninstall-mysql.bat 01/09/2018 09:52 PM &lt;dir&gt; _logs 4 File(s) 7,551 bytes 8 Dir(s) 389,662,711,808 bytes free creating logs just in case A subdirectory or file C:\ProgramData\Themler already exists. A subdirectory or file C:\Pr Program files detected C:\Program Files (x86) Must be on program files\themler\bin Volume in drive C is OS Volume Serial Number is EA96-CE4D Directory of C:\Program Files (x86)\Themler\bin 01/09/2018 09:53 PM &lt;dir&gt; . 01/09/2018 09:53 PM &lt;dir&gt; .. 01/09/2018 09:52 PM &lt;dir&gt; 7zip 01/09/2018 09:53 PM &lt;dir&gt; apache 01/09/2018 09:53 PM &lt;dir&gt; diagnostics 06/22/2016 07:18 AM 1,402 install-apache.bat 06/22/2016 07:18 AM 2,724 install-mysql.bat 01/09/2018 09:53 PM &lt;dir&gt; mysql 01/09/2018 09:53 PM &lt;dir&gt; php 06/22/2016 07:18 AM 1,730 uninstall-apache.bat 06/22/2016 07:18 AM 1,695 uninstall-mysql.bat 01/09/2018 09:52 PM &lt;dir&gt; _logs 4 File(s) 7,551 bytes 8 Dir(s) 389,106,360,320 bytes free creating logs just in case A subdirectory or file C:\ProgramData\Themler already exists. A subdirectory or file C:\Pr ======== End of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log ERROR:Unable to find file C:\Users\lee cepero\AppData\Local\Themler\Themler_vbs.log ======== Content of file C:\ProgramData\Themler\logs\startup.php.log ======== Thu, 11 Jan 2018 02:34:57 +0000 run from browser = 1 suffix = _2050777293 themlerDataPath = C:/ProgramData/Themler icPath = C:/ProgramData/Themler/hd_data/themler_2050777293 url = http://127.0.0.1:12080/themler_2050777293 C:/ProgramData/Themler/hd_data/themler_2050777293/startup/1.0.319.25.ver already exists ======== End of file C:\ProgramData\Themler\logs\startup.php.log ======== ======== Content of file C:\ProgramData\Themler\logs\apache\error.log ======== AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message [Tue Jan 09 21:54:57.067028 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00455: Apache/2.4.16 (Win32) PHP/5.4.42 configured -- resuming normal operations [Tue Jan 09 21:54:57.067028 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00456: Server built: Jul 13 2015 10:37:15 [Tue Jan 09 21:54:57.067028 2018] [core:notice] [pid 13996:tid 740] AH00094: Command line: 'C:\\Program Files (x86)\\Themler\\bin\\apache\\bin\\hthemlerd.exe -d C:/Program Files (x86)/Themler/bin/apache' [Tue Jan 09 21:54:57.073026 2018] [mpm_winnt:notice] [pid 13996:tid 740] AH00418: Parent: Created child process 14584 AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::a41b:14:2201:22e0. Set the 'ServerName' directive globally to suppress this message [Tue Jan 09 21:54:58.716045 2018] [mpm_winnt:notice] [pid 14584:tid 504] AH00354: Child: Starting 64 worker threads. ======== End of file C:\ProgramData\Themler\logs\apache\error.log ========
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3 Comments
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Support Team
Support Team posted this 11 January 2018

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and other third-party applications if there are any.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and other third-party applications if there are any. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
dawncepero
2 Posts
dawncepero posted this 11 January 2018

I do not have a firewall at all turned on. I did uninstall and reinstall and it opened for a second and then did it agsin. i had downloaded a plugin for "opening soon" but then disabled it wheb this started on back end

I do not have a firewall at all turned on. I did uninstall and reinstall and it opened for a second and then did it agsin. i had downloaded a plugin for "opening soon" but then disabled it wheb this started on back end
Support Team
Support Team posted this 11 January 2018

Hello,

Please try to back up themes if there are any, then disable antivirus and firewall, download Themler anew and reinstall it. Let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try to back up themes if there are any, then disable antivirus and firewall, download Themler anew and reinstall it. Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
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