Project Animation stop working in all project

Web IT Solutions LLP
378 Posts
Web IT Solutions LLP posted this 11 January 2018

Dear Sir,

My project all of a sudden stop working all my animation in my pages... The scrolling slider, other Effects -> Animations is not showing any results. Why ????

I am attaching my project source file exported. I believe this is a bug. I am struck here, need to deliver my project to my client ;-(

Waiting for your valuable reply ASAP.

Regards
Suffian Ahmed

Dear Sir, My project all of a sudden stop working all my animation in my pages... The scrolling slider, other Effects -> Animations is not showing any results. Why ???? I am attaching my project source file exported. I believe this is a bug. I am struck here, need to deliver my project to my client ;-( Waiting for your valuable reply ASAP. Regards Suffian Ahmed
animation-issue
Dr-Jameel-SO8.zip
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6 Comments
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Support Team
Support Team posted this 15 January 2018

Hi,

Please try the attached theme. For some reason the script.js file was missing in the theme directory.

Thank you,
Olivia

Hi, Please try the attached theme. For some reason the script.js file was missing in the theme directory. Thank you, Olivia
Dr-Jameel-SO8-2.zip
Web IT Solutions LLP
378 Posts
Web IT Solutions LLP posted this 15 January 2018

Dear Olivia,

How this can be happend... I don't have any control of the files and neither we removed any files. How this can be failed. ???

If this happens again, what to do sir.

Sometimes, for my other project's the design will not be loading. we have to repeatedly reload the projects in order to get the project load. Why ???

Regards
Suffian Ahmed

Dear Olivia, How this can be happend... I don't have any control of the files and neither we removed any files. How this can be failed. ??? If this happens again, what to do sir. Sometimes, for my other project's the design will not be loading. we have to repeatedly reload the projects in order to get the project load. Why ??? Regards Suffian Ahmed
Support Team
Support Team posted this 15 January 2018

Hi,

It is difficult to say why the script.js file was missing. If you're working with Themler Desktop and it cannot save something then something on your system blocks it (usually antivirus). As one of the possible reasons is the lack of free disc space. I regenerated the theme manually by removing the content of the cache.json and hashes.json files in the
c:\ProgramData\Themler\hd_data\themler_[numbers]\html\themes\Theme_Name\__editor__\data\project\ folder.
After this you need to reopen the theme. Please backup the theme before you follow this solution next time. It helps in some cases when some of the not customized theme files are missing like in the case of reported issue.

Thank you,
Olivia

Hi, It is difficult to say why the script.js file was missing. If you're working with Themler Desktop and it cannot save something then something on your system blocks it (usually antivirus). As one of the possible reasons is the lack of free disc space. I regenerated the theme manually by removing the content of the cache.json and hashes.json files in the `c:\ProgramData\Themler\hd_data\themler_[numbers]\html\themes\Theme_Name\__editor__\data\project\` folder. After this you need to reopen the theme. Please backup the theme before you follow this solution next time. It helps in some cases when some of the not customized theme files are missing like in the case of reported issue. Thank you, Olivia
Web IT Solutions LLP
378 Posts
Web IT Solutions LLP posted this 15 January 2018

Hi Olivia,

"I regenerated the theme manually by removing the content of the cache.json and hashes.json files in the
c:\ProgramData\Themler\hd_data\themler_[numbers]\html\themes\Theme_Name__editor__\data\project\ folder."

You mean the above point is to delete the files cache.json and hashes.json ??? And reopen the same project again ???

Regards
Suffian Ahmed

Hi Olivia, "I regenerated the theme manually by removing the content of the cache.json and hashes.json files in the c:\ProgramData\Themler\hd_data\themler_[numbers]\html\themes\Theme_Name\__editor__\data\project\ folder." You mean the above point is to delete the files cache.json and hashes.json ??? And reopen the same project again ??? Regards Suffian Ahmed
Web IT Solutions LLP
378 Posts
Web IT Solutions LLP posted this 15 January 2018

And for your info, I don't have any antivirus and having more disc space. Then what might be the issue ???

Regards
Suffian Ahmed

And for your info, I don't have any antivirus and having more disc space. Then what might be the issue ??? Regards Suffian Ahmed
Support Team
Support Team posted this 16 January 2018

Hi,

You don't need to remove these files. As mentioned in my previous reply: "... by removing the content of ...". Open the files and remove everything inside them and save. This solution is an extreme case and does not always help.
There could a lot of different reasons. If the problem happens again, please remember what actions preceded it.

Thank you,
Olivia

Hi, You don't need to remove these files. As mentioned in my previous reply: "... by removing the content of ...". Open the files and remove everything inside them and save. This solution is an extreme case and does not always help. There could a lot of different reasons. If the problem happens again, please remember what actions preceded it. Thank you, Olivia
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