Hi,
I've now had several re-occurences of this problem and I can see that lots of other people have similar.
There are two sets of behaviour that both seem to relate to the same problem
a) the URL ends in &noCache=xyz where xyz is a random number that keeps changing constantly
b) the URL ends in &ver=102 but the browser just constantly refreshes
In either case, it's impossible to load themler
It seems that the stock answer is to create a a private ticket - which might resolve the issue, but it seems to make a mockery of having forums so that people can help themselves, so if possible can we try to resolve this in this public forum for the benefit of everyone please.
Here's my own situation, I'm using the CMS version of themler - both WordPress and WooCommerce versions share the same issue, I create a theme and then have noticed that the same symptoms happen in any of the following circumstances:
* An update becomes available to themler and I choose to upgrade - then the upgraded version won't open
* An error occurs in the themler software mid edits (i.e. it crashes) - and then re-opening the theme causes the problem
* Attempting to re-open an old (previously saved) theme
Looking on FTP it appears that a new theme folder is created with the same theme name ending in "_preview" - although this doesn't show in the WordPress theme selector.
I'd really appreciate you sharing any solution you have to this please here on this public forum, as I'm seeing it on multiple versions of my own sites on different hosts - and seemingly lots of other people see similar issues, so I'm beginning to wonder if there is some core problem with themler that is being hidden from the public.
Hi,
I've now had several re-occurences of this problem and I can see that lots of other people have similar.
There are two sets of behaviour that both seem to relate to the same problem
a) the URL ends in &noCache=xyz where xyz is a random number that keeps changing constantly
b) the URL ends in &ver=102 but the browser just constantly refreshes
In either case, it's impossible to load themler
It seems that the stock answer is to create a a private ticket - which might resolve the issue, but it seems to make a mockery of having forums so that people can help themselves, so if possible can we try to resolve this in this public forum for the benefit of everyone please.
Here's my own situation, I'm using the CMS version of themler - both WordPress and WooCommerce versions share the same issue, I create a theme and then have noticed that the same symptoms happen in any of the following circumstances:
* An update becomes available to themler and I choose to upgrade - then the upgraded version won't open
* An error occurs in the themler software mid edits (i.e. it crashes) - and then re-opening the theme causes the problem
* Attempting to re-open an old (previously saved) theme
Looking on FTP it appears that a new theme folder is created with the same theme name ending in "_preview" - although this doesn't show in the WordPress theme selector.
I'd really appreciate you sharing any solution you have to this please here on this public forum, as I'm seeing it on multiple versions of my own sites on different hosts - and seemingly lots of other people see similar issues, so I'm beginning to wonder if there is some core problem with themler that is being hidden from the public.